10 replies to this topic

[invazn]

So .. everything is fine, as the screeny shows:



I click start .. and this shows after couple seconds of loading:



I tried restarting Gateway several times, still the same result. Help?

Edited by invazn, 15 October 2010 - 01:39 PM.

[invazn]

Help! Production team!

I clicked View Problem Details and this showed up, not sure if it will help:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Dragonica.exe
Application Version: 0.11.32.0
Application Timestamp: 4ca44177
Fault Module Name: Dragonica.exe
Fault Module Version: 0.11.32.0
Fault Module Timestamp: 4ca44177
Exception Code: c0000096
Exception Offset: 0075bedc
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

-reinstalled once: does not work
-run as admin: does not work
-run using the release>dragonica method: does not work

Edited by invazn, 15 October 2010 - 04:01 PM.

[Athos]

So .. everything is fine, as the screeny shows:



I click start .. and this shows after couple seconds of loading:



I tried restarting Gateway several times, still the same result. Help?

Greetings,

Are you running anything else when you start up Dragon Saga? If so, try closing those programs first and then run Dragon Saga.

If you continue to experience the same problems, feel free to let us know.

Athos
Warp Portal Productions Team

[invazn]

Greetings,

Are you running anything else when you start up Dragon Saga? If so, try closing those programs first and then run Dragon Saga.

If you continue to experience the same problems, feel free to let us know.

Athos
Warp Portal Productions Team

I closed all running programs (like msn, internet, etc.) so that the only program running is gateway. Problem still persists.

Edited by invazn, 15 October 2010 - 08:15 PM.

[Aramis]

If possible, could give me the details about your system, such as the OS and other specifications. Also, can you detail out your process for installation and re-installation?


Thank you,

Aramis

[invazn]

System Specs:

OS: Windows Vista Home Premium
Version: Service Pack 1
System Type: 64-bit
Processor: Intel Core 2 Duo CPU T6400 @ 2.00GHz
Ram: 4GB
Display: Intel 4 Series Express Chipset Family

Installation:

I downloaded Gateway, then launched the installer through double-clicking Dragon Saga under games. Saved the client.

Re-installation:

Removed Dragon Saga through Control Panel and all other related folders or data. Restarted computer, reinstalled using the client saved earlier.

[Aramis]

Are you currently trying to save it under Program Files? Try downloading it and installing it outside of the Program Files folder. When using Windows Vista in the past, it appeared as if it did not like certain games within the Program Files folder. Please try this and let me know how it goes.

[invazn]

Are you currently trying to save it under Program Files? Try downloading it and installing it outside of the Program Files folder. When using Windows Vista in the past, it appeared as if it did not like certain games within the Program Files folder. Please try this and let me know how it goes.

This did not solve the problem. I uninstalled everything again, restarted computer, redownloaded client, and saved the game outside of Program Files. No luck.

I really want to play..need to fix this before phase 2 at least! >.>

------

So, I just realized that 2 different errors actually pop up (both look like the 2nd picture in my first post). Initially I thought they were the same error (cuz they looked the same) so I didn't think much. However, upon clicking "View problem details" for the second identical pop-up, out of curiosity, I noticed a difference. Here are the 2 errors just for easy comparison:

1st "View problem details" (posted originally up top in 2nd post):

Problem signature:
Problem Event Name: APPCRASH
Application Name: Dragonica.exe
Application Version: 0.11.32.0
Application Timestamp: 4ca44177
Fault Module Name: Dragonica.exe
Fault Module Version: 0.11.32.0
Fault Module Timestamp: 4ca44177
Exception Code: c0000096
Exception Offset: 0075bedc
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

2nd "View problem details"

Problem signature:
Problem Event Name: APPCRASH
Application Name: Dragonica.exe
Application Version: 0.11.32.0
Application Timestamp: 4ca44177
Fault Module Name: nmcogame.dll
Fault Module Version: 2.5.24.0
Fault Module Timestamp: 4abc516b
Exception Code: c0000005
Exception Offset: 000113af
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional Information 1: 29ae
Additional Information 2: 5084b89e1f9a2f9ec56d78d15e91129d
Additional Information 3: 1692
Additional Information 4: 64294ec825ecbddf615fa58a14a17434

As you can see, there are differences between the two, as I have bolded. I am not sure if this helps at all, but I thought I'd try to give as much information as possible. Hopefully I will be able to play DS soon .. thanks!

PS (I have never had any issues with any versions of Dragonica before so I am not sure why I have a problem now. Did the system requirement increase significantly or something?)

*Also, I just downloaded Rose Online from Gateway (just to test if the issue lies with Gateway or something) and I was able to run the game just fine. So .. does this mean the problem is due to the system requirement then?

Edited by invazn, 17 October 2010 - 02:40 PM.

[invazn]

bump! >_>

*sorry for double post but my thread was pushed to 2nd page*

Edited by invazn, 18 October 2010 - 04:02 PM.

[Aramis]

Did the patch actually begin patching?

[DustRohen]

I am having the same problem but it doesn't give me solutions its kinda stupid i been experiencing this problem since phase one the only way i get to play is if i redownload after every patch this is such a trouble to do every Thursday please fix it