189 replies to this topic

[Bisquick]

Try changing your DNS servers in case the DNS resolution failure you experienced before was just a fluke.

yeah didnt help guess I will have to start a support ticket. Thanks alot for the help

[victorteami]

I changed my DNS and it solved my problem, now i can play ro, thanks.

[Lilman1010]

I'm not able to connect I played last night tell like 3 in the moring(est) and not I cant connect...
Here is the CMD thing
C:\Users*********>tracert playragnarok.com
Unable to resolve target system name playragnarok.com.

**************************************
aslo this
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: playragnarok.com
Addresses: 2001:418:4005:101:1::3c
128.241.93.60

Edited by Lilman1010, 02 March 2013 - 11:19 AM.

[Huskyhund]

I only get "failed to connect to patch server". So weird. Just a few moments ago I played Ragnarok, but when i closed it and tried to start it again, this happens

And I also get this:
C:\Users*********>tracert playragnarok.com
Unable to resolve target system name playragnarok.com.

I cant play rangarok anymore*Sob*
what shall i do

[Myrkur]

well the tracert playragnarok.com isn't working. so need something else to help with this issue. like a damn gm!!!!

[Axylus]

If you're experiencing this problem, then do the following:

• Open Command Prompt.
• Enter "nslookup playragnarok.com" and then press enter.
• If an error message is output, then go to the next step. Otherwise, repeat the previous step several times (press up and then enter to quickly repeat the last command).
  
  If no error messages are output, then the cause of your problem isn't related to DNS and you should therefore create a new thread in which to seek help.
• Configure your router to use Google Public DNS. (Follow the instructions for changing your router's DNS settings, not the instructions for changing Windows's DNS settings.)

[tophouse12]

i contacted my ISP and they said that my side of the conection is working properly and reset and changed my IPA. and as well as they even looked onto the website tried to access it and they are having the same issue as i am changing the DNS will not change anything. The issue atm is on the Warpprtal side of their ISP they need to contact them and to rewrite the coding for this error to resloved its self...

[Axylus]

i contacted my ISP and they said that my side of the conection is working properly and reset and changed my IPA. and as well as they even looked onto the website tried to access it and they are having the same issue as i am changing the DNS will not change anything. The issue atm is on the Warpprtal side of their ISP they need to contact them and to rewrite the coding for this error to resloved its self...

Who do you trust more — someone being paid minimum wage to follow a script, or the fellow players who have already confirmed that switching from Comcast's DNS servers solved the problem?

Edited by Axylus, 02 March 2013 - 01:51 PM.

[Bisquick]

Who do you trust more — someone being paid minimum wage to follow a script, or the fellow players who have already confirmed that switching from Comcast's DNS servers solved the problem?

Hellow Axylus I got the game to run by switching 6 version DNS, but now it wont work again.


after running nslookup playragnarok.com this is whats coming up.

DNS was timed out
timeout was 2 seconds
sever: unknown
address: 2001:4860:4860:8888
DNS was timed out
timeout was 2 seconds
DNS was timed out
timeout was 2 seconds
DNS was timed out
timeout was 2 seconds
DNS was timed out
timeout was 2 seconds
*** request to unknown timed-out

[tophouse12]

i contacted my ISP and they said that my side of the conection is working properly and reset and changed my IPA. and as well as they even looked onto the website tried to access it and they are having the same issue as i am changing the DNS will not change anything. The issue atm is on the Warpprtal side of their ISP they need to contact them and to rewrite the coding for this error to resloved its self.,

[Axylus]

Hellow Axylus I got the game to run by switching 6 version DNS, but now it wont work again.

[…]

What do you mean by "6 version DNS"?

[Bisquick]

What do you mean by "6 version DNS"?

IPv4 is the 8.8.8.8 8.8.44
IPv6 is 2001:4860:4860::8888 2001:4860:4860::8844

IPv4 didnt work for but IPv6 did.

[Axylus]

IPv4 is the 8.8.8.8 8.8.44
IPv6 is 2001:4860:4860::8888 2001:4860:4860::8844

IPv4 didnt work for but IPv6 did.

Oh, I see. Unfortunately, that doesn't help because RO uses IPv4.

I suggest that you bypass the updater for now, and hopefully whatever broken server is causing your problem will be fixed within a few days.

To bypass the updater:

• Navigate to the client folder in Windows Explorer.
• Right-click the file Ragexe.exe and then choose "send to", "desktop (create shortcut)".
• Right-click the shortcut that you have just created on your desktop, and then choose "properties".
• Append the text " 1rag1" (including the space) to the value of the "target" field. The modified text should closely resemble the following:
  
  "C:\Program Files (x86)\Gravity\Ragnarok Online\Ragexe.exe" 1rag1
• Press "OK".

You can now directly open the client using the new shortcut. Be warned that you won't be able to indefinitely use the client in this manner because you will eventually encounter errors due to missing updates.

Edited by Axylus, 02 March 2013 - 06:06 PM.

[Kevin1234]

Non-authoritative answer:
Name: playragnarok.com
Addresses: 2001:418:4005:101:1::3c
128.241.93.60

[Casper6060]

i have same issue here. i trying to reinstall the client but i cant open ragnarokonline.com that is weird i can open WP but not playragnarok. can someone help me please?

[Aneslia]

Hello... I'm also a Comcast user and have been experiencing the same issue since last night...

I have typed nslookup playragnarok.com in cmd
and the result is:

Server: cdns01.comcast.net
Address:75.75.75.75

*** cdsn01.comcast.net can't find playragnarok.com: Server failed

So...anyone can tell me what should I do now T_T
Will the problem get solved if I do the Google thing??
*I'm a computer dummy...

Thanks for reply

[Casper6060]

dunno whats wrong with the server. DARN.
i cant even open the website.. i cant reinstall my client right now.. guide needed ty

[Aneslia]

I tried the Google thing and the problem get solved Thanks for information.

[Casper6060]

what google thing?

[aushafajr2419]

i got a same issue and google's DMS not solving anything... can u explain how to change router's DNS to me.. im using comcast as my ISP as well

[Aneslia]

Read this page: https://developers.g...-dns/docs/using

Well I use Windows so basically i just read and follow the passage below:


Microsoft Windows

DNS settings are specified in the TCP/IP Properties window for the selected network connection.
Example: Changing DNS server settings on Microsoft Windows 7

• Go the Control Panel.
• Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.
• Select the connection for which you want to configure Google Public DNS. For example:If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  
  • To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties.
  • To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties.
• Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.
• Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
• Click OK.
• Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
• Replace those addresses with the IP addresses of the Google DNS servers:
  
  • For IPv4: 8.8.8.8 and/or 8.8.4.4.
  • For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844
• Restart the connection you selected in step 3.
• Test that your setup is working correctly; see Testing your new settings below.
• Repeat the procedure for additional network connections you want to change.

[Huskyhund]

Hay! i'd like to report that i can finally play now. I followed these steps above me and it worked. Thanx

[grafeisen]

It's working now! Thank you very much!

[pippi]

I had the same problem. am very glad that I found here what to do! I changed my dns and the problem is solved now. still wondering what could have caused my problem. does anybody have an idea what happened??
anyway thanks for helping me!!! can finally play again, yeah

[Axylus]

I had the same problem. am very glad that I found here what to do! I changed my dns and the problem is solved now. still wondering what could have caused my problem. does anybody have an idea what happened??
anyway thanks for helping me!!! can finally play again, yeah

For several months now there has been a fault with Comcast's DNS servers that has prevented them from reliably resolving the addresses of Gravity's domain names, including the two used by the update servers. Comcast won't fix their DNS servers because they believe the fault lies with Gravity, despite the fact that switching to using Google's public DNS servers entirely solves the problem.

Edited by Axylus, 03 March 2013 - 04:22 AM.