263 replies to this topic

[Razzez]

No they're not. It depends on the packages and other software you have. For example, specific .NET framework versions you have has its own specific hotfixes. There hotfixes are only introduced depending on what software/framework you have. And some software you usually don't know are running in .NET framework require specific packages. This just means you still won't get the same thing just they have the same OS installed. Even having different BIOS brand already makes alot of differences on the OS.

Obviously you don't run XP & from the sounds of it you never have. The .NET framework versions are always updated to latest ones regardless of what software is being ran.

There's a "start new topic button" to click which is free-of-charge for everyone. You might check that out sometime.

There is no need for sarcasm.


I stated other things in response to your reply which you completely ignored. Your above comment has nothing to do with what I even said

[Javsy]

Obviously you don't run XP & from the sounds of it you never have. The .NET framework versions are always updated to latest ones regardless of what software is being ran.

I have a lot of experience with it as I've already used it for like more than 5 years.

And no, .NET framework will never be installed automatically other than the version bundled with the OS (XP has no bundled .NET framework). Windows update will never force you to install the latest version but will only give the updates for the version you have. And even though you let Windows Update install updates, it will never install other specific packaged hotfixes bundled for with other software as some are of them are made to only for specific target system and most of them are distrubuted along with 3rd party software which has a .NET framework package installed. This means windows update will never make your patches the same for updated computers as there are other fixes not distributed on such means

Just to get back on topic, just try the solution we've proposed using windump as you haven't even provided a credible and justifiable log capturing your problem (and this is the main reason why no one answers your question). All you have provided are good captures so no use check them anyway.

[Razzez]

I have a lot of experience with it as I've already used it for like more than 5 years.

And no, .NET framework will never be installed automatically other than the version bundled with the OS (XP has no bundled .NET framework). Windows update will never force you to install the latest version but will only give the updates for the version you have. And even though you let Windows Update install updates, it will never install other specific packaged hotfixes bundled for with other software as some are of them are made to only for specific target system and most of them are distrubuted along with 3rd party software which has a .NET framework package installed. This means windows update will never make your patches the same for updated computers as there are other fixes not distributed on such means

Just to get back on topic, just try the solution we've proposed using windump as you haven't even provided a credible and justifiable log capturing your problem (and this is the main reason why no one answers your question). All you have provided are good captures so no use check them anyway.

OMG are you serious?

I've been using XP ever since it came out.

I didn't say .NET framework would automatically be installed. I said that Windows Updates installs .NET framework to the latest versions along with hotfixes. Of course Windows Update or any other program doesn't install anything without your permission. Obviously you have to select & choose what you do or don't want to update. If you have so much experience with XP then you know this & you are aware of what's called, "Priority Updates", which these are considered. Everyone & anyone should be installing them. That's why they are already selected to be installed & you are automatically notified when there are updates to these. Then there are the, "Software & Hardware Updates", that need to be selected to be installed, that are based strictly on what is installed on the individual PC.

Now you say back to the topic which previously you claimed had derailed the thread...lol

I did run windump multiple times & I know you saw my posts of the results because you even commented on them. Now you claim I didn't provide "credible and justifiable log capturing your problem". There you go again with the sarcasm & rudeness. I posted the actual ends of the logs as you asked for. I can't post something I don't have in my logs. What do you expect me to do make up a log or alter mine?

"All you have provided are good captures so no use check them anyway." All I provided were my actual logs. Just because you couldn't tell what the issue was from them or help me doesn't mean you couldn't answer me & say that. I don't really know what you expected to check anyways. You couldn't change what my log showed. When you say, "no one answers my question", you should really speak for yourself since Axylus was answering me & trying to help me.

[DrAzzy]

Well I played for awhile earlier while vending on my other account. Interestingly enough while I was active I never got a Time Gap Error. As soon as I went idle again & vending I did though

This has been observed by a few other people over the years. I don't recall if any of them resolved it.

This behavior, combined with the general lack of any useful debugging information coming from the windump logs makes me wonder if you've got a powersave issue. Sometimes windows turns off the network connection as part of powersaving - I have one machine that turns off one of the network adapters the moment the screen goes off, even though I've unchecked that option in three different places.


Does it time gap when you are at computer, moving mouse/keyboard/etc, if the RO screen does not have focus? (for example, wasting time on the forums)

Or does it only timegap when you're afk?

[Razzez]

This has been observed by a few other people over the years. I don't recall if any of them resolved it.

This behavior, combined with the general lack of any useful debugging information coming from the windump logs makes me wonder if you've got a powersave issue. Sometimes windows turns off the network connection as part of powersaving - I have one machine that turns off one of the network adapters the moment the screen goes off, even though I've unchecked that option in three different places.


Does it time gap when you are at computer, moving mouse/keyboard/etc, if the RO screen does not have focus? (for example, wasting time on the forums)

Or does it only timegap when you're afk?

Azzy, thank you for replying & confirming what I tried to explain as far as there being other people with this same problem.

I have this problem while I am both actively using Firefox, & just idle in RO, & while I am afk from my computer. I too only had my monitor set to powersave but I didn't think to check my Network Adapter. I just checked it now & sure enough it was set to powersave so I unchecked it. I hope that solves my issue

I also am running a UPS so I know that it has nothing to do with any power issues. I also leave Windows Live open, to see if that makes a difference, since it keeps checking for mail every so many minutes, even if I'm afk.

I sometimes get time gaps, when I am active in RO, just not as often. Lately I have even been getting regular disconnect messages too but mostly time gaps.

I can't thank you enough for this response even if it doesn't solve my problem.

[Razzez]

This behavior, combined with the general lack of any useful debugging information coming from the windump logs makes me wonder if you've got a powersave issue. Sometimes windows turns off the network connection as part of powersaving - I have one machine that turns off one of the network adapters the moment the screen goes off, even though I've unchecked that option in three different places.

Unfortunately unchecking the option, on the network adapter properties itself, within the device manager, didn't resolve the issue. I haven't been able to locate any other places to disable any powersave option though.

Where else should I check?

Thanks!

[Razzez]

I thought I would post an update for Azzy, & everyone or anyone else, that might be interested.

Since disabling the powersave, on the network card, I have had a lot less time gap errors & disconnects. While I am active on my PC, & afk in RO, I am now rarely if at all getting d/c'd.

Now, for the most part, I am being d/c'd when I am afk from my computer for an extended period of time. So at least it's only once or twice a day instead of every at least once an hour, or so, like it used to be

It's much better then it was but I still wish I could stay connected overnight vending.

Edited by Razzez, 16 May 2013 - 12:48 AM.

[DrAzzy]

Well, we are making progress.

Do you have it set to shut down harddrives after a time for powersave? That will hang RO, leading to a timegap.

All you can have powersave do while running RO is to turn off the screen. Anything else will disconnect you.

[Razzez]

Well, we are making progress.

Do you have it set to shut down harddrives after a time for powersave? That will hang RO, leading to a timegap.

All you can have powersave do while running RO is to turn off the screen. Anything else will disconnect you.

Unfortunately there doesn't seem to actually have been any change or progress made. It appears that the server was just running good/better, for a couple of days, is all.

Of course I don't have anything set to powersave except my monitor.

I have even completely reinstalled my hard drive & there has been no change.

*Edit* I realized that I forgot to disable the powersave again on the Network Adapter after the reinstall. So we'll see what happens now

Edited by Razzez, 26 May 2013 - 12:15 AM.

[Razzez]

Oh well still having the same problem

Edit: Even have tried running just one client, both vending & not vending, & ending task on everything that didn't need to be running. Nothing I do makes a difference. This is happening fairly quickly too. The only thing that makes a difference is if I stay active on my PC or in RO. That being the case there would be no conflicts with my system, software and/or network.

I really wish they would fix this problem, for good, some day. Every now & then after maintenance it's better for a little while.

Edited by Razzez, 29 May 2013 - 12:51 AM.

[jsquishy]

I've just done a tracert to the eden map (where it lags like mad). Can a kind knowledgable soul decipher this? Is it worth sending to support? Thanks!

Tracing route to valkyrie-z13.1.online.ragnarok.warpportal.net [128.241.92.112]
over a maximum of 30 hops:

1 14 ms 14 ms 14 ms
2 130 ms 15 ms 14 ms
3 12 ms 13 ms 13 ms
4 * * * Request timed out.
5 13 ms 13 ms 13 ms
6 * * * Request timed out.
7 71 ms 70 ms 70 ms as-1.r22.osakjp01.jp.bb.gin.ntt.net [129.250.2.6]
8 68 ms 69 ms 68 ms ae-2.r20.osakjp01.jp.bb.gin.ntt.net [129.250.2.2]
9 194 ms 188 ms 159 ms as-1.r20.lsanca03.us.bb.gin.ntt.net [129.250.3.201]
10 174 ms 170 ms 171 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.230]
11 172 ms 172 ms 179 ms xe-0-0-0-15.r05.lsanca03.us.ce.gin.ntt.net [198.172.90.170]
12 159 ms 163 ms 159 ms ragnarok.demarcation.gravityus.com [128.241.92.6]
13 163 ms 175 ms 165 ms valkyrie-z13.1.online.ragnarok.warpportal.net [128.241.92.112]

[DrAzzy]

I've just done a tracert to the eden map (where it lags like mad). Can a kind knowledgable soul decipher this? Is it worth sending to support? Thanks!

Tracing route to valkyrie-z13.1.online.ragnarok.warpportal.net [128.241.92.112]
over a maximum of 30 hops:

1 14 ms 14 ms 14 ms
2 130 ms 15 ms 14 ms
3 12 ms 13 ms 13 ms
4 * * * Request timed out.
5 13 ms 13 ms 13 ms
6 * * * Request timed out.
7 71 ms 70 ms 70 ms as-1.r22.osakjp01.jp.bb.gin.ntt.net [129.250.2.6]
8 68 ms 69 ms 68 ms ae-2.r20.osakjp01.jp.bb.gin.ntt.net [129.250.2.2]
9 194 ms 188 ms 159 ms as-1.r20.lsanca03.us.bb.gin.ntt.net [129.250.3.201]
10 174 ms 170 ms 171 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.230]
11 172 ms 172 ms 179 ms xe-0-0-0-15.r05.lsanca03.us.ce.gin.ntt.net [198.172.90.170]
12 159 ms 163 ms 159 ms ragnarok.demarcation.gravityus.com [128.241.92.6]
13 163 ms 175 ms 165 ms valkyrie-z13.1.online.ragnarok.warpportal.net [128.241.92.112]

A tracert is only useful in debugging network latency. It is not useful in debugging issues with one specific map - we already know it's not a network latency problem because then it would be effecting all maps (sure, it's possible that there is a network problem between the start of gravity's network and the map server - but that's both absurdly unlikely and ruled out by the tracert).

The latency in eden group is due to the game generally not doing a good job of handling huge concentrations of players - everyone gets lag in eden group.
In my experience, turning on the simplified auras ( /aura ) made a significant improvement in performance in eden group - but it's still laggy.

Luckily, it doesn't really matter if you lag in eden group, since you're not fighting monsters, or really doing anything other than entering chatboxes, walking to the stairs/door, or peering at your screen on full zoom trying to find gramps or other important NPCs.

[Razzez]

Also the latency is especially bad on the 1st floor of the eden group because of all the spells being constantly cast.

[DrAzzy]

Also the latency is especially bad on the 1st floor of the eden group because of all the spells being constantly cast.

It's not latency, it's just a crap frame rate... Latency is a delay in transferring data between server and client. That's not what's causing the perceived lag in eden.

[Razzez]

Ah I didn't know there was a difference. Either way it's f'd up. They have should just set all skills off in there instead of just the few they do! People doing TI's don't have to constantly play with all the skills while waiting to do them. It's completely uncalled for.


BTW any other suggestions for me? Nothing has changed at all with everything I have done. I've tried closing programs that normally run but it's made no difference.
I think I'm going to do another post to see how many others still have this problem & try to find out what details I can. Maybe I can find a pattern. Such as the OS for example.

Edited by Razzez, 03 June 2013 - 11:22 PM.

[Kcirtap1]

Tracing route to playragnarok.com [128.241.93.60]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.1.254
2 23 ms 22 ms 21 ms 70-138-64-2.lightspeed.hstntx.sbcglobal.net [70.
138.64.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 28 ms 23 ms 23 ms 12.83.86.93
7 30 ms 28 ms 29 ms gar25.dlstx.ip.att.net [12.122.85.233]
8 28 ms 27 ms 27 ms ae-9.r01.dllstx04.us.bb.gin.ntt.net [129.250.8.2
37]
9 44 ms 27 ms 27 ms ae-1.r20.dllstx09.us.bb.gin.ntt.net [129.250.2.1
0]
10 58 ms 58 ms 58 ms ae-5.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.1
68]
11 62 ms 61 ms 60 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.2
30]
12 61 ms 59 ms 62 ms xe-0-0-0-15.r05.lsanca03.us.ce.gin.ntt.net [198.
172.90.170]
13 62 ms 59 ms 60 ms portal.demarcation.gravityus.com [204.2.170.50]

14 63 ms 59 ms 58 ms www.playragnarok.com [128.241.93.60]

Trace complete.

[DrAzzy]

Tracing route to playragnarok.com [128.241.93.60]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.1.254
2 23 ms 22 ms 21 ms 70-138-64-2.lightspeed.hstntx.sbcglobal.net [70.
138.64.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 28 ms 23 ms 23 ms 12.83.86.93
7 30 ms 28 ms 29 ms gar25.dlstx.ip.att.net [12.122.85.233]
8 28 ms 27 ms 27 ms ae-9.r01.dllstx04.us.bb.gin.ntt.net [129.250.8.2
37]
9 44 ms 27 ms 27 ms ae-1.r20.dllstx09.us.bb.gin.ntt.net [129.250.2.1
0]
10 58 ms 58 ms 58 ms ae-5.r20.lsanca03.us.bb.gin.ntt.net [129.250.2.1
68]
11 62 ms 61 ms 60 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.2
30]
12 61 ms 59 ms 62 ms xe-0-0-0-15.r05.lsanca03.us.ce.gin.ntt.net [198.
172.90.170]
13 62 ms 59 ms 60 ms portal.demarcation.gravityus.com [204.2.170.50]

14 63 ms 59 ms 58 ms www.playragnarok.com [128.241.93.60]

Trace complete.

Beautiful trace, 60ms is better than I can do with LP - are you having any problems?

[Razzez]

I guess that means no.

The other thing, I have now found, is that when I use an alt account, that has only one character on it, it stays connected even when my main account, & other account, receive Time Gap Errors. Lately I've been getting Time Gap Errors soon after connecting even when I am active in on the character, or computer, except for this one account so far.

[Ha3mme8tt]

[bryanctan]

Today I've been getting disconnected from the server quite frequently (sometimes after 30 mins, sometimes after 2 mins). Oda suggested I do a tracert, so here it is:

Tracing route to valkyrie-z02.1.online.ragnarok.warpportal.net [128.241.92.101] over a maximum of 30 hops:

1. 8 ms 5 ms <1 ms

2. 32 ms 21 ms 21 ms 116.30.200.1

3. 20 ms 23 ms 20 ms 113.106.38.45

4. 21 ms 23 ms 34 ms 119.136.12.162

5. 30 ms 24 ms 26 ms 121.34.242.185

6. 24 ms 29 ms 24 ms 202.97.35.242

7. 27 ms 25 ms 25 ms 202.97.60.90

8. 445 ms 218 ms 210 ms 202.97.58.230

9. 208 ms 204 ms 195 ms 202.97.50.46

10. 209 ms 212 ms 211 ms xe-0-5-0-21.r06.snjsca04.us.bb.gin.ntt.net [129.250.9.69]

11. 193 ms 196 ms 194 ms ae-3.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.221]

12. 206 ms 382 ms 222 ms ae-4.r21.lsanca03.us.bb.gin.ntt.net [129.250.6.10]

13. 193 ms 196 ms 191 ms ragnarok.demarcation.gravityus.com [128.241.92.6]

14. 212 ms 223 ms 212 ms xe-0-0-0-15.r05.lsanca03.us.ce.gin.ntt.net [198.172.90.170]

15. 187 ms 182 ms 184 ms valkyrie-z02.1.online.ragnarok.warpportal.net [128.241.92.101]

Trace complete.

 

Edited by bryanctan, 19 August 2013 - 05:11 PM.

[Oda]

There is definitely a problem happening here: 

 

7. 27 ms 25 ms 25 ms

8. 445 ms 218 ms 210 ms

[DrAzzy]

 

7. 27 ms 25 ms 25 ms

8. 445 ms 218 ms 210 ms

Smoking gun.

 

Is that how the trace came out, or did you delete the IP addresses? If you have those IP addresses, you can find out who's network is to blame, not that that's particularly useful to know - it's not like they'll talk to mere mortals like us, and even in the US, it took my father months of hounding our ISP to get our ISP to change the route (my father can be _very_ persistent)

 

A gaming proxy service like LowerPing or WTFast will help you, assuming the routes to the proxies dont suck like that - you can download a trial of it from lowerping.com. 

 

Note that you can't use any old proxy service - you must use one that Gravity has approved. Approved services do not proxy the connection to the login server, that way Gravity can see the IP you're connecting from. 

[renouille]

There's less than 160ms difference in average RTT between the game server and the last hop before the transpacific link. I don't think it's that bad.

[Razzez]

160ms gap is not normal unless you're using a dial up connection, which he obviously isn't, or he wouldn't have 8-30ms to start with. With the connection speeds these days that isn't normal by any means. It appears, like Azzy said, that not only are the IP addresses deleted, but there may be some that were deleted in between 7 & 8.

 

I just wish whatever was changed, back in May of last year was fixed, so we didn't have to keep using a Third-Party Program, in order to stay connected.

[renouille]

Or if he's a very long distance away from the game servers.