9 replies to this topic

[Madman1200]

i've been playing Ro for a while now almost 6 years first on premium trial and then on Valkyrie and i could perfectly acces my game account, now that the new updat has come i cant acces my account anymore, i cant recover my password either, it keeps saying that the information i entered is incorrect, but im pretty sure the information i typed in is defninatly correct. i cant acces my Ro account nor cant i play the game.

[ZeroTigress]

1. Go to the WarpPortal main page (make sure you're logged in).
2. Go to Account Management.
3. Go to Game Accounts.
4. Go to your RO account and click EDIT.
5. Near the bottom right of the screen, you should see a link that says *Forgot Your Game Password? Click it.
6. Fill out the necessary information.
7. Submit.

[pao22]

I have the same problem, I can't remember my email for my two accounts.. is there any way I could get my account back again? :|

[Axylus]

If your RO accounts weren't linked to a WarpPortal account before 6 October, then you'll need to submit a ticket to the WarpPortal Support Center to regain access to them. Include as much information pertaining to your accounts as possible, such as:

• Name
• Date of birth
• E-mail address (you can supply more than one if you can't remember which is correct)
• Postal (mail) address (including your area code)
• Telephone number
• Details of past payments

You also need to include the e-mail address that your WarpPortal account is associated with.

Edited by richard, 26 March 2012 - 02:28 AM.

[Madman1200]

thnx, but what will happen after i submit a ticket and how long will it take till i get a reply on my submitted ticket?

[pao22]

I already submitted my ticket last night and they haven't replied yet. I wanted to attach a picture of my receipt buying a kafra points before but I can't remember my email address to my account. PS. I play on valkyrie server.

[Axylus]

thnx, but what will happen after i submit a ticket and how long will it take till i get a reply on my submitted ticket?

I think they're aiming for a maximum of two days.

Edited by richard, 12 February 2012 - 05:43 AM.

[jwh741]

1. Go to the WarpPortal main page (make sure you're logged in).
2. Go to Account Management.
3. Go to Game Accounts.
4. Go to your RO account and click EDIT.
5. Near the bottom right of the screen, you should see a link that says *Forgot Your Game Password? Click it.
6. Fill out the necessary information.
7. Submit.

where does this information go?

[ZeroTigress]

where does this information go?

To the database where it'll search for the account that matches the information entered and send you the email to reset your password.

Where else do you think it'll go?

[MogManX44]

I think they're aiming for a maximum of 2 days.

AAAAAHAHAHAHAHAHAHAHAHAHA 2 days my ass...

got a replay after 6 days, asking for more information, i of course, replyed within a few hours with the requested information (their reply to my ticket was sent at like 4am)

so basically it looks like how their customer service works is, oh this person needs help, buuuut i dont wanna help them yet, i know! lets ask them for their date of birth, then ignore them for another week or so! thatll ensure they subscribe to our game for years to come!

this is a joke, gravity is a joke, the only thing thats keeping me here is a highly addictive semi fun game run by a bunch of 5 year old monkeys wearing blindfolds and throwing feces at each other shouting "50% EXP IS A GREAT IDEA!" .... "TRIPLE SPAWNS?!?!? I LOVE IT!" ......"PARTY SYSTEM WORKING AS INTENDED, NEXT QUESTION!!!"


GET YOUR ACT TOGETHER, YOURE A BUSINESS NOT A BUNCH OF KIDS.