4 replies to this topic

[5528130504054017663]

This seems to be a common topic, sorta, and I myself have also faced this problem.

I have personally managed to fix this problem so I thought I might as well post something to see whether this helps out anyone else.

• Check if your Flash Player is the most recent version.
• Check if Shockwave Player (completely different) is the most recent version.
• If you are using Firefox or Chrome (or anything else), try using the fallback browser, Internet Explorer.
• If you are using an Adblock extension for Firefox or Chrome, try disabling it on the site or disabling it completely.
• If you are using a script blocker (NoScript etc), try disabling it on the site or disabling it completely.
• If you are using any extensions which manipulate the way things work on pages, such as a privacy extension, then try disabling it on the site or disabling it completely.

If you have tried all of the above, and you still cannot log in, then you may be able to try this next thing. although I cannot guarantee it will work for you.

I myself use a custom hosts file in order to block malicious sites, ads and more not just on a browser, but on every program on my system.
I figured that the nature of my hosts file might be blocking something the site relies on... it can happen.

A hosts file is a simple text file that your system will look up on as a sort of fallback for domain name resolution, the thing that allows you to type in google.co.uk and not 12.34.56.78 (for example).
Typically this file is never touched or modified, unless either yourself or another program has modified it. Infact, it is kind of difficult to modify without user intervention as editing requires elevated rights.

BUT ENOUGH TALK, you can try renaming the hosts file and logging into the site again to see if this fixes the issue. For this, I am going to use IE as my browser for logging in, and yes the problem did exist even for this browser.

• Close Internet Explorer
• For Windows Vista / 7, open up start, type in "cmd" (without quotes), right-click on "Command Prompt" and select "Run as Administrator"
• For Windows 8, bring up the start screen, type in "cmd" (without quotes), right-click on "Command Prompt" and select "Run as Administrator" in the bottom bar.
• Assuming your Windows OS is located on the C: drive, you can type in the following command: "move c:\windows\system32\drivers\etc\hosts c:\windows\system32\drivers\etc\hosts_backup"
• NOTE: The above command does NOT touch any important system files, it merely renames the hosts file. You can rename it again by reversing the two lines in the command prompt.
• You should see a message saying "1 file moved" or something along those lines
• Open up Internet Explorer
• Visit WarpPortal.com and try logging in with your account details

As I had mentioned, this problem was plaguing me and these were the steps I had taken to fix the site log-in issue, so I thought I might share it with you rather than let you sit for days waiting for a ticket response.

Any questions yadda yadda feel free to respond.

...I hate this number name.

[zepar1]

Thanks for this post!

I was baffled as to why I could only log in on my phone's browser, it seems I totally forgot about my hosts file! Hopefully people with similar issues will find this post.

[Axylus]

The hosts file is an important system file and should therefore never be deleted. If you suspect that your hosts file contains an error and you don't know how to correct it, then you should instead restore the file to its default state.

[Vashnik]

Yeah, I've been having this problem since WarpPortal even started and it's still yet to be resolved. Renaming the hosts file did nothing to resolve the problem for me. I have 3 browsers (Comodo Dragon, Google Chrome, and Internet Explorer 10) all up-to-date, all plug-ins up to date, I don't use AdBlock and I don't use NoScript, and yet I'm still being told to use a different computer by the support team. I use a different computer, I still get the same problem. Yet support claims they were able to successfully log into my account. I never had any problems with any other site and never had a problem when I only needed to log into the iRO website to manage my account. WarpPortal just sucks as a portal site. They need to use the same system for the support login, cause at least that one works without any problems. Hell, I can't even access the client download for iRO now that I have to log into WarpPortal.

 

Here's the root of the problem: iesnare.com and mpsnare.iesnare.com.

 

I checked the source code and "mpsnare.iesnare.com" showed up at the top of the source. If that is blocked, then you can't log in.

 

In Comodo Dragon, I have this neat little plug-in called PrivDog that helps block notorious advertisement networks, trackers, 3rd party widgets, statistics, and 3rd party cookies and optionally blocks ALL advertisement networks, including the ones that are hidden, like the IE Snare site.

 

In PrivDog, www.warpportal.com needs to be added to the Exceptions for Comodo Dragon to allow you to log in.

- Left-click on PrivDog plug-in

- Left-click the gear icon

- Left-click Exceptions

- Enter the website "www.warpportal.com" into the text box.

- Left-click Add site to Exceptions list

Edited by Vashnik, 07 August 2013 - 08:03 PM.

[bl0b]

I have this problem aswell, dont have any pop up blockers and tried everything above. I submitted a ticket almost a week agi but still havnt got a reply. Anyone knows how to get this to work