9 replies to this topic

[Monebu]

Hi Guys,
I made a payment today. My bank says the payment was susccessful, but when I enter my WP Account, it say nothing.
I used Pay by Cash / Giropay / Moneybookers.
Would be nice to know what happened to my $30.00.

Thanks in advance

Edited by Monebu, 28 July 2010 - 10:50 PM.

[ZeroTigress]

What did you buy exactly?

[Monebu]

I wanted to buy 3000 WP.

Edited by Monebu, 28 July 2010 - 10:50 PM.

[ZeroTigress]

I think the problem might be the Pay by Cash option. Usually purchases made through Pay by Cash take longer to process than other payment options. Give it about 5 hours or so. If you still haven't gotten your WP credits, send in a support ticket explaining what you did.

[Monebu]

I used the Pay By Cash option another day too and I had my Points instand.

About the Ticket system... No Comment.
There is noone answering at all.

I have a problem with a hacked "Character" too.
Till now I got no answer and this Ticket is like 4 days old.

[ZeroTigress]

If you were able to get your points quickly through Pay by Cash before, then there could be something up with WarpPortal itself. Did you try refreshing your pages?

As for tickets, Gravity is very understaffed so don't expect quick responses. They take care of tickets in the order they are sent in so consider yours to be at the back of the line right now.

[Monebu]

Yes, I hope I'll get my Points in the course of the day.
I just worry, my money is lost in the www. o_o

Edited by Monebu, 28 July 2010 - 11:54 PM.

[Monebu]

slowly I get "impatient"
I really would like to know what happened to my Money

[Calanor]

So payment related tickets and game related tickets are handled by two different departments. You really NEED to submit a ticket if your concerned about the charges and why maybe the points were not added just yet.

Understand that any reports about hacked accounts, or missing items on an account take time. They are not quick tickets, you will not get a quick response. Our team when they receive those tickets have to escalate them to a supervisor, because of the sensitivity in adding items to an account (replacing or returning hacked items) the supervisors and managers are the only group that can handle these requests. So be patient they will get to it and they will help you out.

Now Pay By Cash is great, they have so many payment options but most of them, not all of them, but many of them have delays before the payment is verified and then the points are credited. We wait to hear back from Pay By Cash's systems before awarding the points, and they don't send that information to us until its processed and confirmed on their system. You can first contact Pay By Cash, that is where I would start, if they get back to you and say that its been confirmed on their end and you don't see the points on your WarpPortal account then go contact our Payment Department and they will be happy to sort it out for you so you get the points you paid for.

[Monebu]

thanks for that answer http://forums.warppo...tyle_emoticons/default/happy.gif

The problem is solved... I got a mail from Moneybookers just now, that my Payment is refund.
I took a look at my "Moneybookers History" but there is no other reason why it happened.
My bank account had enough money on it.

Seems like Pay By Cash / Moneybookers / Giropay isn't working.