14 replies to this topic

[Korndaawg]

ooooooold

Edited by Korndaawg, 21 October 2013 - 11:40 PM.

[stygionyx]

Hmm. There is no way to convert KP back to WPE AFAIK. But you can always send a ticket to billing department through support.warpportal.com and see what GM can do about it. Maybe they will convert it back for you.

[Korndaawg]

Would that work? I can never log into the support website, how can I fix that? lol

[Korndaawg]

still old

Edited by Korndaawg, 21 October 2013 - 11:41 PM.

[DrAzzy]

Support website uses a different username/pass than your warpportal account (i think the idea is so that you can get support when your WP account is blocked or inaccessible). Create a new account on support.warpportal.com if you haven't made one. You can also make a ticket without an account, I think.

[Korndaawg]

Thanks, I put in a ticket about 20 minutes after my first post here. still haven't gotten a reply. how long does that kind of thing usually take?

[DrAzzy]

Couple days usually, for billing-related stuff. 

[Korndaawg]

oh ok. so does this type of thing usually get fixed?

[DrAzzy]

oh ok. so does this type of thing usually get fixed?

Oh yeah, as long as you haven't spent the kafra points, they'll turn it back into WPE. 

[Korndaawg]

Awesome thank you for the reply

[Korndaawg]

Day 2 and no response as of yet

[stygionyx]

You can try to send PM to either Campitor or Oda. They are the moderator in this forum and may help you to get faster response for your ticket. Just remember to include your ticket number in the PM.

Edited by stygionyx, 27 August 2013 - 04:35 PM.

[Korndaawg]

Tried that, the pm hasn't been read

[Ambur]

Those are you best options, sadly the tickets have been getting backed up a lot. So the response time takes longer, even more so when they have other serious issues to handle. You can also try Warnhal - http://forums.warppo.../39845-warnhal/.

[DrAzzy]

I think they may be bogged down atm, if you've missed the topic in community chat.