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E-mail change bug (WP Support Center)


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#1 Asmrow

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Posted 19 September 2013 - 12:49 PM

I changed my WP Support Center account e-mail and received the "Email Address Verification" in my new e-mail inbox, but when I click on the link to confirm my account it just appears: "Your email account could NOT be verified. Ensure that you copy the entire link from the email you received, and try again."

I've also tried to copy and paste the link but it just doesn't work .


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#2 Axylus

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Posted 19 September 2013 - 06:57 PM

Submit a ticket at the WarpPortal Support Center.

 

Don't worry if you're unable to log in because you don't need to log in to submit a ticket.


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#3 DrAzzy

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Posted 20 September 2013 - 07:46 AM

I changed my WP Support Center account e-mail and received the "Email Address Verification" in my new e-mail inbox, but when I click on the link to confirm my account it just appears: "Your email account could NOT be verified. Ensure that you copy the entire link from the email you received, and try again."

I've also tried to copy and paste the link but it just doesn't work .

The links time out. You need to use the link within either  5 or 15 mins of it being sent out (i forget which), otherwise it won't work - this is in accordance with proper security practices. 


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#4 Asmrow

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Posted 20 September 2013 - 10:45 AM

Well, I'm pretty sure that I clicked the link within this time, either way I've sent a ticket.

Even if I click to Re-send the e-mail it doesn't work.


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#5 lusis

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Posted 17 October 2013 - 05:21 PM

I changed my WP Support Center account e-mail and received the "Email Address Verification" in my new e-mail inbox, but when I click on the link to confirm my account it just appears: "Your email account could NOT be verified. Ensure that you copy the entire link from the email you received, and try again."

I've also tried to copy and paste the link but it just doesn't work .

 

I met the same bug... :p_sick:


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