Make me laugh more, they did not had time to do some stupid capes that requires 10mins/cape and you wanna tell me that they will investigate case by case, stop this fool please.
Don't blame CM/GM's by developers faults, they are totally different companies and their functions too. CM's are our voice when telling to devs what's happening wrong with the game, while GM's enforce the law and test bugs that we don't know, among others.
Gravity is the responsible for capes/bugs/ events (like Drake costume box-Colo burning event) and its development (Drop rate,design, etc)
Gravity = Asia
WP = NA
Between, CM's and GM's are on different departments on the company, and each one fullfill his job accordingly.
Hope it's more clear now.