14 replies to this topic

[Aciiniica]

Hello HolyEagle.

I have been encountering problems connecting to the game after the latest scheduled maintenance. I have tried every possible way to fix this by reading forums on this site and other countless ones. I have noticed that you are a Tech Support Volunteer and is quite active on the helping others to fix the problem. As I have said, I tried everything, from looking at the ping, to server status, even tried that GenPatch thingy. Then I read from one forum about copy pasting the tracert from Windows CMD here and for you to have a look at it.. I am kindly asking for your opinion and for help regarding this problem.. Thank you.. Here is my tracert.


C:\Users\tosh>tracert www.roseonlinegame.com

Tracing route to web.rose.warpportal.net [128.241.92.35]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * 8 ms * 203.87.191.253
3 16 ms 11 ms 15 ms 121.1.4.81
4 31 ms 14 ms 16 ms 203.87.132.14
5 26 ms 31 ms 24 ms 203.87.132.5
6 35 ms 34 ms 16 ms 210.213.241.13.static.pldt.net [210.213.241.13]

7 26 ms 21 ms 14 ms 210.213.130.82.static.pldt.net [210.213.130.82]

8 12 ms 16 ms 14 ms 210.213.130.137.static.pldt.net [210.213.130.137
]
9 167 ms 168 ms 172 ms 210.213.128.9.static.pldt.net [210.213.128.9]
10 165 ms 184 ms 179 ms xe-4-4.r01.lsanca03.us.bb.gin.ntt.net [204.1.254
.81]
11 162 ms 182 ms 184 ms ae-2.r20.lsanca03.us.bb.gin.ntt.net [129.250.3.1
25]
12 171 ms 169 ms 161 ms po-1.r00.lsanca19.us.bb.gin.ntt.net [129.250.6.3
8]
13 163 ms 162 ms 164 ms xe-6-4.r00.lsanca19.us.ce.gin.ntt.net [204.1.253
.102]
14 158 ms 171 ms 159 ms 204.2.170.62
15 161 ms 163 ms 170 ms rose.demarcation.gravityus.com [128.241.92.10]
16 167 ms 170 ms 166 ms roseonlinegame.com [128.241.92.35]

Trace complete.

Hoping for your quick response. Thanks again

Edited by Aciiniica, 28 October 2010 - 08:53 AM.

[HolyEagle]

Your tracert is great. No problems with your connection. So its obviously something at your pc.

Are you using getting the "servers are under maintenance" message ?
Are you using AVG internet security ?

[Aciiniica]

Your tracert is great. No problems with your connection. So its obviously something at your pc.

Are you using getting the "servers are under maintenance" message ?
Are you using AVG internet security ?

Hello HolyEagle.

Yes I am still getting the Under Scheduled Maintenance message. And no, I am using Symantec AntiVirus. Any suggestions on how to fix this?

[HolyEagle]

The antivirus only is not blocking connections. Only the security suite that includes firewall has this capability. There must be something else.
Since you used to play, try to think all the programs you installed lately that might interupt your game connectivity.
I am afraid you are on your own, good luck !

Edited by HolyEagle, 28 October 2010 - 10:15 AM.

[Aciiniica]

The antivirus only is not blocking connections. Only the security suite that includes firewalls has this capability. There must be something else.
Since you used to play, try to think all the programs you installed lately that might interupt your game connectivity.
I am afraid you are on your own, good luck !

I installed a game a few hours after I started playing ROSE.. However, since that game didn't seem to work, I had it uninstalled instantly and had all the folders under it deleted.. After that I continued to play Rose for a couple more hours, then that massive DC.. I can still play rose when the servers went back. After the maintenance was the start of my problems.. Anyways, thank you for trying to help

Glad you answered Thank you Really appreciate it HolyEagle

[HolyEagle]

No worries, sorry I couldn't help more.

[Calanor]

One things I would like to suggest is restarting your internet. You are most likely connecting through a router or modem. Try resetting it by powering it off and then back on. Then try to connect.

[Aciiniica]

One things I would like to suggest is restarting your internet. You are most likely connecting through a router or modem. Try resetting it by powering it off and then back on. Then try to connect.

Thank you Admin Calanor for the suggestion,

I'm going to try that as soon as I'm back home As for now, I guess I have to rent a pc at a computer shop just to play the game Hahaha, not that it matters if Im spending or anything LOL ) Anything for ROSE

[yumz]

hehehe stl server notice... not fixed... hmmmm i conclude that there's a spywear block the roseonline game also my explorer browser... hmmm trying to reformat my unit... see if iam done formating my ... and if this work i recomended to you all who having this maintenace problem.. thanks you all...

[Cricket1650]

You said you have tried everything. However, in that list of items I don't see uninstall/reinstall. Maybe try that if you haven't already?

[Aciiniica]

You said you have tried everything. However, in that list of items I don't see uninstall/reinstall. Maybe try that if you haven't already?

In another topic I replied, saying that as soon as I reinstalled the game, another problem popped up, this weird letters starts popping out whenever I try to run the game.

[Aciiniica]

hehehe stl server notice... not fixed... hmmmm i conclude that there's a spywear block the roseonline game also my explorer browser... hmmm trying to reformat my unit... see if iam done formating my ... and if this work i recomended to you all who having this maintenace problem.. thanks you all...

Thank you for your suggestion.. Reformatting is EXPENSIVE.. I don't think I can afford that at this time LOL

[HolyEagle]

Reformatting costs absolutely nothing.
Unless if you are naive enough to not know to do it yourself.

[yumz]

Thank you for your suggestion.. Reformatting is EXPENSIVE.. I don't think I can afford that at this time LOL

I said , if this work...... and my unit is need to reformat because there's a lot of problem here...

[yumz]

Reformatting costs absolutely nothing.
Unless if you are naive enough to not know to do it yourself.

OK I know I am novice in computer programing or any kinds of not basic trouble, because we are inexperienced, we are reaching out to you for you assistance and support. We recognize your expertise, but please do not dwell on our shortcomings. We firmly believe that it is just a matter of time before we become experts like yourselves. thanks for everything... have a Good day/ Night..