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Trouble logging in


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#1 Kiden

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Posted 08 October 2013 - 07:40 PM

I have an account on the classic Ragnarok. I was in the classic server Yggdrasil. In logging in currently, it is clear that there is no longer a yggdrasil server, but rather it was replaced with chaos. And it is now considered classic RO. However, I got into the server once. This is after a few years of logging in, but I am very interested is starting playing again, mainly because I want to play with a few friends.

 

However, when I tried to log in the first time (I was offered to change my character's name from <name> YG to their main name which I did), I just can't get into it. I looked for a phone extension or an email to directly solve the problem because my account is fairly old. But I can't seem to get into it now. It brings me to an account with no characters whatsoever, but I was literally logged into my main account moments before. So I know the account still exists with the same characters, one currently going through a name change because of the recent change in servers. But now it's gone. I would really want to talk to someone about this, especially through a direct communication since I have spent money through my account on this game. I would really love my character back with all the items they had, especially those through purchase. Unfortunately I can't provide screen caps since I was not expecting to have trouble getting into my account moments after logging in and changing my main character's name and seeing in game play. 

 

I really don't know the problem. It's literally that it won't let me play in chaos (which I remember when I logged in the first time), and that when I try to log in again it brings me to a different server altogether which is classic loki. I have no idea what is going on. Why is it that the first time I log in with no problem to a chaos server, but now the only option given to me in classic loki? one having my account, and other I am able to log into using my account but none of my characters being there? (Which I may remind you that I paid for items and token on)


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#2 Axylus

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Posted 09 October 2013 - 06:43 AM

  • Chaos is the Renewal server and Classic Loki is the Classic server.
  • Valkyrie, Yggdrasil, and Ymir were merged to create Chaos. Therefore, your old characters from Yggdrasil will currently reside on Chaos.
  • Classic Loki was a new server created after Chaos. It is the first and only Classic server.
  • To play on Chaos, you must use the Renewal client (shortcut name: "Ragnarok") and choose to connect to the Chaos server during the log-in process. To play on Classic Loki, you must use the Classic client (shortcut name: "Ragnarok Classic") and choose to connect to Classic Loki during the log-in process. If you mismatch the client and server types, then you'll encounter problems such as missing characters.

 

I hope this information clears your confusion. :)


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