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Crashing client

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#1 Broadway


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Posted 19 October 2013 - 11:21 PM

Hi there,

I'm having a little bit of a situation here, here's my problem :


When I leave accounts logged in for a long time (could be 1h, or 4h, not longer) my client crash. It's a french message so I won't ss it, but it says my client crashed, like I got a white page and this message. It's seems to be a crash from the computer, but never happened before last update.



I'm on Windows Vista, with a pretty badass config.


Ty guys :)

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#2 Naughty


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Posted 21 October 2013 - 01:07 AM

It would be helpful, if you could still post the message.



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#3 ShazamO


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Posted 22 October 2013 - 09:11 AM

Is it possible to print screen the message you receive when you crash?


That would help us a lot.

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#4 Leonis


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Posted 23 October 2013 - 04:58 PM

Windows Vista is a system that was abandoned because it was pretty buggy. You may want to consider upgrading to something more recent. None of us have access to a Windows Vista Operating System anymore so we may not be able to assist with whether this is an issue with the client or the operating system.

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#5 Broadway


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Posted 24 October 2013 - 02:12 AM

Gosh, why did i wrote windows Vista?


Im on 7 sorry guys. Might be the tiredness...


Here's the screenshot: 




Which litteraly means :


Client stopped working

A problem made the program stop working correctly. Windows will close this program and will indicate if there's a solution available.



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#6 DrunkinMonkey


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Posted 24 October 2013 - 04:56 AM

been getting that a lot today I think everyone has going by all the dc'ing happning

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#7 Broadway


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Posted 24 October 2013 - 10:22 AM

Which is weird is that it's happening really randomly ! I first thought it was after a long time online, but then i logged in once, and crashed right away. So it appears really randomly.

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#8 Monkime


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Posted 16 February 2016 - 10:41 AM

I have the same problem. Does someone know what is going on? I just downloaded the game, played for 5 mins, then closed it because i had to do something. When i reopened it, the game didnt work anymore...


Dont want to have to reinstall the game every time i wanna play :P



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#9 Feuer


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Posted 16 February 2016 - 11:35 AM

Try a basic fix routine to see if the problem is resolved:


  1. open the ROSE game launcher
  2. click the » symbol next to the 'start' button
  3. select 'check all' and let the process complete
  4. launch the game and see if the problem is resolved.

if the above hasn't fixed the issue next

  1. ensure you're running the launcher in administrator mode
  2. navigate to your ROSE folder
  3. right click 'TRose.EXE' and make sure it has administrator privileges and is running in Windows XP compatibility mode.
  4. restart the launcher and repeat the first process.

if neither of these fix your problem, you will need to do a fresh install.


Some mistakes people make in a 'fresh install' fix is using the same installer package you downloaded, which itself may have been corrupted due to data loss during the downloading phase.

follow these steps.


  1. Uninstall your client via either the control panel, uninstaller, or a 3rd part install manager you may have.
  2. Delete your previous installer package, so you do not confuse a new copy with the possibly corrupted one.
  3. Download a fresh installer package.
  4. Install the game as you normally would, and launch the patcher. Let it patch completely, and before starting your game, perform a check all.
  5. Now launch your game and see if the problem persists. 

If all of the above steps do not fix your issue, then the issue is no longer the client, but some type of compatibility with your PC, hardware interference or software interference. 


Also, it's a good idea to 'white list' the launcher and TRose.EXE on any anti virus you have, and turn off your firewall [if on] only while downloading the install package. 


Good luck. 

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