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Unable to buy VIP+1500 points - nothing happens when clicking "Check Out"


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#1 Distruptor

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Posted 13 November 2013 - 11:29 AM

I am having a problem with this. I click VIP + 1500 Points and then "Check Out" but the page doesn't move. Could this be a Java related issue?


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#2 DrAzzy

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Posted 13 November 2013 - 11:46 AM

Split into new topic, since problem is different.

 

Could be an issue with browser behavior or javascript - I'd try it in a different browser. I don't see anyone else yelling about transactions not going through, so I don't think there's a wider problem. 


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#3 Distruptor

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Posted 13 November 2013 - 11:51 AM

I copied the URL from steam browser and tested it in both IE and Chrome, and I still have the same issue. I will try a fresh install of Java and keep the topic updated.


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#4 Distruptor

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Posted 13 November 2013 - 12:16 PM

OK... so I did a fresh install of Java and it appears to be working fine. So I re did the above and I am still have the same issue. 


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#5 Distruptor

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Posted 13 November 2013 - 01:06 PM

Does anyone have ANY solution to this? I have recently put money onto my steam account, thinking I could go VIP and to get Points but it seems the only way of doing this at this point is to get someone else to login to my account which I do not exactly want to do. 


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#6 Distruptor

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Posted 13 November 2013 - 01:51 PM

Here is the page I am on. As stated above this does not work on any browser or through steam, it "waits" for a response from keper.warpportal.com. After that its as if the page resets and I never clicked on any choice.

547ix4.png


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#7 DrAzzy

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Posted 13 November 2013 - 02:05 PM

Anyone? I've got no idea why it might not be working. 

 

But I don't think it's down for everyone, since this is the only post about it. 

 

You can try sending in a ticket and see if the GMs have any suggestions. 


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#8 Distruptor

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Posted 13 November 2013 - 02:05 PM

I don't appear to be the only person with this problem. I just checked the steam forum and 1 or 2 other people are having the exact same issue. Hope this gets fixed asap....


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#9 4361131104085515293

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Posted 13 November 2013 - 02:06 PM

I've loaded up KP last week I think, but haven't gotten this issue. But I didn't use any browsers other than the Steam one. I'll try later when I get home.


Edited by 4361131104085515293, 13 November 2013 - 02:12 PM.

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#10 Oda

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Posted 13 November 2013 - 04:11 PM

Have you purchased VIP+Points already this month? The package is available once per month per account. 


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#11 Distruptor

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Posted 13 November 2013 - 05:36 PM

I have never purchased anything apart from a monthly service back in 2002.


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#12 Distruptor

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Posted 14 November 2013 - 05:28 AM

I have also tried this on a different system in case it was a Java problem. Yet I STILL have this problem. So now this leads me to believe this is a account related issue. 


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#13 Ryvaeus

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Posted 17 November 2013 - 05:17 AM

I'm experiencing the same thing.

 

stzVuJP.jpg
 
It basically opens up the Steam overlay with a browser window, and it tries to go to a URL with what I assume is my account data, but it instead goes to this error page.
 
Oda, is there any other way to purchase VIP status while your devs are working on the problem? I can't imagine you'd want to lock out people who actually do want to spend money on this game.

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#14 Ryvaeus

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Posted 17 November 2013 - 05:41 AM

Disruptor, in the image you posted I see the URL that you get sent to when attempting to purchase VIP. (https://kepler.warpp...ame=ro1&lang=en)

 

My own URL lacks any value in the "accountname" data.

 

s3NWTzE.jpg

Is it supposed to be the Steam account name you use at login?

 

Here is the page I am on. As stated above this does not work on any browser or through steam, it "waits" for a response from keper.warpportal.com. After that its as if the page resets and I never clicked on any choice.

547ix4.png

 


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#15 5680131107054320757

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Posted 17 November 2013 - 06:53 AM

I am also facing the False entry error..


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#16 6571131102171115157

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Posted 20 November 2013 - 08:31 AM

i have the same issue as the OP and the others where the page just refreshes, im currently going to try a java update


EDIT: java update did not work


Edited by 6571131102171115157, 20 November 2013 - 08:38 AM.

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#17 DrAzzy

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Posted 20 November 2013 - 08:47 AM

There seem to be a number of people with general problems with buying points through steam at the moment. 


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#18 6571131102171115157

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Posted 20 November 2013 - 12:53 PM

:/ and now i've missed out on the RWC rally boxes cooooool


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#19 Ryvaeus

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Posted 20 November 2013 - 09:53 PM

I've found a workaround that may or may not work for anyone who's having the same problem. It worked for me and my brother, but a couple other users are still having issues. The details are outlined in the Steam community forum here.


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