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Steam Users Can't Buy Points


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#1 Sapphic

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Posted 19 November 2013 - 12:39 AM

So some of our guildies from Steam can't seem to spend their money! They follow the instructions and click "Buy VIP & Points" in the Kafra Shop window, but apparently what happens is they get to the page to select what to buy then at checkout it just refreshes and resets the page. Any fixes?

 

He's tried on 5 different browsers.


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#2 Campitor

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Posted 19 November 2013 - 09:42 AM

The steam payment should be handled through the steam overlay. You can do them through a web browser but you should log into steam on that browser first.


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#3 Sapphic

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Posted 19 November 2013 - 03:59 PM

The steam payment should be handled through the steam overlay. You can do them through a web browser but you should log into steam on that browser first.

 

It does not open in his overlay, I think it opens a browser. He copied the link into his overlay browser and it didn't work. He did a normal browser while logged into Steam in it and it didn't work. :C


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#4 Campitor

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Posted 19 November 2013 - 05:20 PM

When he logs in does he enter his user name and password or does it just automatically goto server select?


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#5 Sapphic

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Posted 19 November 2013 - 05:45 PM

When he logs in does he enter his user name and password or does it just automatically goto server select?

 

He says he launches through Steam and it goes straight to server select. The Buy VIP / Points button brings up the steam overlay with the refresh problem.

 

He can also bypass Steam by using the RO launcher in the Steam folder, but he can't actually buy points through the normal website - his funds are tied up in his steam wallet.

 

Since it is legitimately a Steam account, I can't figure out why it just blocks him at checkout by refreshing instead of continuing.
 


Edited by Sapphic, 19 November 2013 - 05:48 PM.

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#6 Campitor

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Posted 19 November 2013 - 05:53 PM

He says he launches through Steam and it goes straight to server select. The Buy VIP / Points button brings up the steam overlay with the refresh problem.

 

He can also bypass Steam by using the RO launcher in the Steam folder, but he can't actually buy points through the normal website - his funds are tied up in his steam wallet.

 

Since it is legitimately a Steam account, I can't figure out why it just blocks him at checkout by refreshing instead of continuing.
 

Can he submit a ticket with screenshots of exactly where it fails? Depending on which page it may be on our end or Steams.


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#7 Sapphic

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Posted 19 November 2013 - 06:09 PM

Can he submit a ticket with screenshots of exactly where it fails? Depending on which page it may be on our end or Steams.

 

I think he already did and even PMed you it lol!

 

Here it is again: 039-1A1AE17F-0166
 


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#8 Sapphic

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Posted 20 November 2013 - 12:52 PM

Can he submit a ticket with screenshots of exactly where it fails? Depending on which page it may be on our end or Steams.

Camp, I'm going to send you a pm related to this.
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#9 Ryvaeus

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Posted 20 November 2013 - 09:57 PM

It does not open in his overlay, I think it opens a browser. He copied the link into his overlay browser and it didn't work. He did a normal browser while logged into Steam in it and it didn't work. :C

 

I had this exact same problem. I found and described a workaround for it on the Steam community discussion forums, you can ask your friend to try it out. The details are here.

 

Unfortunately it doesn't seem to work with all accounts. My brother and I were successfully able to purchase VIP status using this method, though.


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#10 Sapphic

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Posted 20 November 2013 - 11:03 PM

I had this exact same problem. I found and described a workaround for it on the Steam community discussion forums, you can ask your friend to try it out. The details are here.

 

Unfortunately it doesn't seem to work with all accounts. My brother and I were successfully able to purchase VIP status using this method, though.

 

Amusingly the first reply to that is said guildie who is having trouble P:

 

Thanks though!


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#11 Sapphic

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Posted 20 November 2013 - 11:24 PM

Can he submit a ticket with screenshots of exactly where it fails? Depending on which page it may be on our end or Steams.

 
Camp, it fails on this page.
 
RnaxU8v.jpg
 
Clicking Checkout does nothing but reload the page a bit - seems to be an error in the script? It doesn't bring up the Steam payment page at all.
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#12 Ryvaeus

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Posted 21 November 2013 - 11:24 PM

Hi Sapphic, sorry for the late reply. I noticed in the screenshot you shared that your friend changed his accountname in the URL data field to "YOURACCT123." Just to clarify, he has been trying it with his account email address including the @domain.com part, right?

 

 
Camp, it fails on this page.
 
RnaxU8v.jpg
 
Clicking Checkout does nothing but reload the page a bit - seems to be an error in the script? It doesn't bring up the Steam payment page at all.

 


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#13 Sapphic

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Posted 21 November 2013 - 11:38 PM

Hi Sapphic, sorry for the late reply. I noticed in the screenshot you shared that your friend changed his accountname in the URL data field to "YOURACCT123." Just to clarify, he has been trying it with his account email address including the @domain.com part, right?

 

Yes, I pulled that screenshot from the GM's example page lol!
 


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#14 6571131102171115157

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Posted 22 November 2013 - 08:17 AM

hi, yeah i've done both my steam account name, aswell as my email linked to that steam account name, hiting the VIP button does bring up the overlay, but i've C+P'ed the URL in every browser i have on several computers

EDIT: i would be said friend that is having issues


Edited by 6571131102171115157, 22 November 2013 - 08:17 AM.

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#15 6785130509105213843

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Posted 24 November 2013 - 03:59 PM

I had the same problem as well. It keeps bringing me back to the page where we have to select the amount. I tried for all the value only the $10 works. However, while making payment for it, there was an error.


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#16 Sapphic

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Posted 25 November 2013 - 01:04 PM

It suddenly worked for him in Chrome <: so I thought they fixed it? He was able to buy the 1500 KP + VIP package.


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#17 4371131103155215847

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Posted 01 December 2013 - 07:14 PM

it's been a month now- hopefully this problem gets resolved. i didnt get any chance to buy any points yet ever since the game was introduced in steam


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#18 SuperSneeze

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Posted 01 April 2016 - 01:13 PM

hey guys, sorry for replying to such an old post. but me and my friend are having the same issue. I already sent a ticket, but I got a reply about 1 day ago saying the issue was addressed to a payment specialist.

while I'm waiting for the reply, maybe someone can help me out here? thanks!!


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#19 VModCinnamon

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Posted 01 April 2016 - 02:12 PM

Hello,

Please avoid as much as possible bumping old topics.

 

Is it exactly the same issue described in the first post? Are you launching Ragnarok through Steam or directly from the game folder?

 

For accounts registered through Steam the only option they have when it comes to points purchases is to use Steam overlay.


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#20 SuperSneeze

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Posted 01 April 2016 - 05:49 PM

Hello,

Please avoid as much as possible bumping old topics.

 

Is it exactly the same issue described in the first post? Are you launching Ragnarok through Steam or directly from the game folder?

 

For accounts registered through Steam the only option they have when it comes to points purchases is to use Steam overlay.

 

Yes. I'm launching it from Steam.

and this happened to me when I used the steam overlay since it's registered from steam, the same page as the op.


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#21 DemliekCake

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Posted 02 April 2016 - 02:12 AM

try sending ticket to steam. It work for me.

The problem is on Steam itself, not Ro. So Gm cant really do anything to help you.


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#22 SuperSneeze

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Posted 04 April 2016 - 08:09 AM

try sending ticket to steam. It work for me.

The problem is on Steam itself, not Ro. So Gm cant really do anything to help you.

 

Hi, do you happen to remember how you wrote the ticket to steam?

I just received my reply from steam, and they just told me "The Ragnarok Online official support team will have the best solutions for technical issues related to their title"and didn't really fix anything......


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#23 5674160530015711370

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Posted 09 August 2016 - 10:53 AM

Hey guys ,

 

I am having the exact same issue . I am lauching Iro through my steam , click on buy VIp and Kafra point button . then it lands on the Mall kafra page where i choose 30 days package . but when i click checkout it doesnt work. it doesnt go to payments page of steam wallet.

 

I have money lying in my steam wallet . this is the only relevant post i have come up to....i raised the issue via ticket but all i get is emails from support asking me questions over and over again . BUT this post sums up my entire problem. if this issue was in 2013 as well m sure there is a solution .Why is support team gives the solution if the problem is known in 2013. 

 

my problem is still not resolved. PLease help since i want to upgrade to VIP


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