1. I Can't See Anything!
Chat. Boxes. Everywhere. Stepping into Prontera or the Eden Group the first time should be a "WOW" moment for a new player. Well it is, but only because it feels incredibly difficult to find NPCs or even move around. Loading these two maps in particular are the biggest strain on the game client, for a game meant to run on 10 year old machines.
Corrective Action: The mini map is labeled now, and there's a nav system. However, short of dedicated/instanced "vending" maps or an auction hall system, the boxes are going nowhere. Raising the vend limit would decrease the amount of chat boxes in Eden, but is still only a band-aid to the real problem. Hell, an entire website is dedicated to tracking vendors in Prontera/Payon, functioning as a third party Auction Hall anyways...
2. I'm So Lost!
Questing. Around 2003, players had to settle for pure grinding in most MMOs they played (see Maple Story and Lineage). I soon realized the only way to get quests done in a reasonable amount of time was to follow internet guides or more experienced players. Cryptic NPCs, vague (and sometimes incorrect!) descriptions, poor rewards - soon, you'll find it's much more efficient to grind. I'm sure some players are fine with figuring the quests out on their own, but I'd wager the majority just want to "level up and get cool stuff". The quest system is counter intuitive in this regard.
Corrective Action: While an overhaul of quest rewards would be nice, I'm sure it's an incredible amount of work. Rather, in the quest log, I would suggest a location (map and coord) of your next destination at the very least. Possibly an expandable menu detailing the steps in the quest and total rewards. The Eden Group quests were a great step forward in this regard, but aside from gramps or gear quests still aren't really worth doing.
3. Doesn't Anybody Want to Play With Me?
Sometimes I forget I'm playing a multiplayer game. While I do love that soloing is completely viable in Ragnarok Online (for most classes), at some point it'd be nice to play with other people. Sure, I've done Gramps Turn In parties, Endless Tower runs with my guild, but that's it (aside from PVP which is it's own beast). Sometimes I've found myself in grinding parties, but typically the reward isn't worth the effort. No content really requires a party, and I'm okay with that. But there isn't much incentive to make one, either.
Corrective Action: I don't see any remotely easy fix to this either. Shy of a complete overhaul, an in-game menu where people could advertise their parties (purpose, level range, classes needed, etc) and advertise themselves as available for parties would be extremely helpful.
4. Dem's Fightin' Words!
I love to kill players. Lots of people do. It's the primary focus for many games, and with good reason - it's FUN. After I get the hang of a game's mechanics, I like to test my latest skills and gear against other players from time to time in a somewhat balanced/competitive environment. The only thing I've seen that remotely resembles this is the War of Emperium. And even there, to make it "balanced/competitive" you'd better be level 150. And have good gear; preferably a new set geared towards killing other players. This isn't even talking about god items or mvp cards - I don't see how anybody could call PVP in RO "fun" without first investing hundreds of hours (and/or dollars) into the game. That's completely unreasonable.
Corrective Action: Just announced battleground revamp system. Hopefully it works. Players should have a way to both practice group v. group fighting, and a way to earn that PVP-oriented gear. It should also have to have a balanced rewards system; if it's more efficient to get KVM badges through other means, then the incentive to actually PVP will be near nonexistent.
5. What's the Maximum Level Now?
Well, it's 150/50 of course! Unless you want to play Gunslinger or a Taekwon class. Well, what about this "rebirth" stuff, with it's extra stat bonuses? Oh, it's only available to the six main classes? Who cares about class equality - as long as you're not a Ninja, Gunslinger, Taekwon, or Super Novice. At least Ninja and Novice can get max level - Taekwon and Gunslinger will be stuck at 99 until their third jobs are released (possibly never for Taekwon). But it's okay, there's at least an in-game warning when you decide to become one of these classes right? Yeah... I'm familiar with class/skills balancing, but completely obsolete playable classes is ridiculous and unprofessional.
Corrective Action: I can completely point at kRO for this one... and again, I don't see any easy solution. You could allow all classes to rebirth at least. Also, the job change npcs for these classes could warn the player. But no, let's go spend more time on the web than actually play the game.
6. Awesome Gear, Bro! Oh Wait...
A minor gripe, but another instance of job/class inequality. Rune Knight ,Guillotine Cross, Warlock, Arch Bishop, and Ranger get this cool exciting gear system after level 100. In fact, each class gets multiple different sets for different builds! They can all be enchanted and benefit from upgrades, too! The Mora gear system is a really neat and worthwhile option for many third job characters. What, you play Royal Guard, Shadow Chaser, Sura, Sorceror, Minstrel/Wanderer, Geneticist, Mechanic, Kagerou/Oboro, Super Novice, Gunsligner, or one of the Taekwon classes? Too bad, you're not playing the right character to experience this game content.
Corrective Action: Duh. I know there's been some "band-aid" solutions, but really every class should have Mora gear. How hard could it really be? "Well if they rush it, it could be useless or imbalanced" you say? See "White Wing Set". And useless is better than nothing. However, I'd also guess this could only be done by kRO.
7. Where's All My Friends?
The completely dated friend and guild system. Most players I know play multiple characters - so if they're not online with the character you became friends with or are in a guild with, you'll never see them. So friend/guild all of the characters! ..hmm, well it appears you can only have a few dozen guildmates or friends per character anyways. The result - mostly empty friends lists online guild members.
Correction Action: Easy. Remove limitations for # of friends/guildmembers, or allow people to add entire accounts as friends (that might be difficult actually). Add an "online status" option, so you can still "hide" if you don't want to talk to your 'mates or friends at the time.
Flame away. I'm apparently pretty bored today.