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Spended im points but no testimony of retraining


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#1 GerreMas

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Posted 04 March 2014 - 09:26 PM

About 20 minutes ago i bought some im points,
And then i bought(ingame with zulies)
A testimony of retraining , the points were substracted but the item never showed in the 'purchased' tab what can i do about this ? :(
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#2 Naughty

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Posted 05 March 2014 - 02:18 AM

Submit a ticket to the Support Team, so they can sort this out for you.

 

https://support.warp...in/Default.aspx

http://forums.warppo...it-a-ticket-v2/


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#3 IAfjiBa

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Posted 05 March 2014 - 02:19 AM

Hello! :)

 

If you buyed a item from the IM and you didnt get the item in the '' purchased'' tab, Please send a ticket to the warpportal support team. 

 

(You can send a ticket here '' https://support.warp...in/Default.aspx '') 

 

 


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#4 GerreMas

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Posted 05 March 2014 - 02:27 AM

Im currently at work and i tried to log in on wp site with my ipad but theres problem with my Java :( ,
So i can only send THE ticket in a couple of Hours when im at home.

I really hope that they can find the problem (especially becouse i spended real life money into this)
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#5 pdfisher

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Posted 05 March 2014 - 04:23 AM

About 20 minutes ago i bought some im points,
And then i bought(ingame with zulies)
A testimony of retraining , the points were substracted but the item never showed in the 'purchased' tab what can i do about this ? :(

 

 

Im currently at work and i tried to log in on wp site with my ipad but theres problem with my Java :( ,
So i can only send THE ticket in a couple of Hours when im at home.

I really hope that they can find the problem (especially becouse i spended real life money into this)

 

I am a little confused by this. The first post, you indicate that you purchased a testimony of retraining using zulie. The second post, you say you used IRL money. Which was it? (Or did you do it both ways?)


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#6 GerreMas

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Posted 05 March 2014 - 04:52 AM

I bought im points with real money ... (How else can u get im points ?)

And then with the im i bought testimony of retraining ( my english isnt so good and i see i didnt explained it very well)

The im points for testimony of retraining are spent .. But i didnt receive the item in the 'purchase tab' of the im , i bought quit a lot of im points before and i never had that problem .
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#7 Naughty

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Posted 05 March 2014 - 05:10 AM

Im currently at work and i tried to log in on wp site with my ipad but theres problem with my Java :( ,
So i can only send THE ticket in a couple of Hours when im at home.

I really hope that they can find the problem (especially becouse i spended real life money into this)

 

 

I bought im points with real money ... (How else can u get im points ?)

And then with the im i bought testimony of retraining ( my english isnt so good and i see i didnt explained it very well)

The im points for testimony of retraining are spent .. But i didnt receive the item in the 'purchase tab' of the im , i bought quit a lot of im points before and i never had that problem .

t's fine, just send in a ticket as soon as you are able to. 

The IM issue is an unfortunate event that happens sporadically.

It's not something that will affect you, every single time you attempt to buy.

When it does affect, just let the Support Team know. They can check records and clearly see when items have been bought and not delivered.

They will then put right the transaction you had originally attempted to make.


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#8 GerreMas

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Posted 05 March 2014 - 05:29 AM

 

t's fine, just send in a ticket as soon as you are able to. 

The IM issue is an unfortunate event that happens sporadically.

It's not something that will affect you, every single time you attempt to buy.

When it does affect, just let the Support Team know. They can check records and clearly see when items have been bought and not delivered.

They will then put right the transaction you had originally attempted to make.

 

 

Thank you very much for the reply ,

im trying to log in on the support site but it doesnt work

'looks like the site doesnt respond or something'

is it the same user id that i use on the warpportal site?


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#9 ShazamO

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Posted 05 March 2014 - 10:59 AM

Have you registered an account yet? I can only assume so if you submitted a ticket.

It would be the same if you used the same id to register an account.


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#10 GerreMas

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Posted 05 March 2014 - 11:38 AM

Have you registered an account yet? I can only assume so if you submitted a ticket.

It would be the same if you used the same id to register an account.


I still havent been able to submit a ticket ... I tried several times to log in THE support site with my log in from warpportal but when i click on 'log in' THE page just refreshes and im not. logged in :(
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#11 GerreMas

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Posted 05 March 2014 - 11:40 AM

Is there a difference between THE log in to buy wp points and THE support site login ?
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#12 ShazamO

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Posted 05 March 2014 - 12:03 PM

Sorry if I confused you but the Warp Portal Site and Support site have different accounts. Use the link provided above to create a support account and submit a ticket.


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#13 GerreMas

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Posted 05 March 2014 - 12:06 PM

Oh thank u very much , i Will creatie a support account then !
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#14 GerreMas

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Posted 05 March 2014 - 12:20 PM

I submitted a ticket ;) ,

 

thanx for the help ! :-)


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#15 ShazamO

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Posted 05 March 2014 - 01:00 PM

Great to hear! 

Please give our support team up to 48 hours to answer/resolve the issue.


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#16 GerreMas

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Posted 06 March 2014 - 02:18 AM

Great to hear!

Please give our support team up to 48 hours to answer/resolve the issue.


Offcource :) im a patient man ^^

Do i get an ingame Message when the problem is solved/looked into ?
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#17 SlowBob

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Posted 06 March 2014 - 02:29 AM

yes, you should get an email.


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#18 Naughty

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Posted 06 March 2014 - 03:48 AM

Offcource :) im a patient man ^^

Do i get an ingame Message when the problem is solved/looked into ?

 

No, you wont get an in game message.

You should get an email.

 

Or you can check your submitted ticket, at any time.

Log into the Support 

https://support.warp...in/Default.aspx

Once logged in, you should see an option "view ticket history"

 

Here, you will be able to view all tickets, that you have submitted, status, date opened, Support response etc


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