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Support no longer working?


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#1 belld1711

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Posted 21 March 2014 - 05:15 PM

I was went to Payon field 4 to hunt Angeling and Deviling, and was KS'ed killing both by the same person. I got a video of the second fight (Angeling) and wanted to submit it to the support team, but the website's not working for me. The log in button won't "click". So how can I make a report?

 

Really irks me considering he got at least the band from Deviling. >_<


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#2 DrAzzy

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Posted 21 March 2014 - 11:33 PM

Try in a different browser? It seems to work for me...


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#3 belld1711

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Posted 22 March 2014 - 03:26 AM

Well, I had been procrastinating on getting another browser, since this is a new computer. But I got Firefox, and it is confirmed... IE sucks. lol Thanks for the suggestion. I just found it weird that I could click on almost anything except the login button.

 

In other news, I'm also pleased to see that the responce time on another ticket I had submitted was only 8 hours, and not days. O_O Awesome! :D Again, thanks a ton!


Edited by belld1711, 22 March 2014 - 03:28 AM.

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#4 JillOfTrades

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Posted 22 March 2014 - 04:25 AM

Well, I had been procrastinating on getting another browser, since this is a new computer. But I got Firefox, and it is confirmed... IE sucks. lol Thanks for the suggestion. I just found it weird that I could click on almost anything except the login button.

 

In other news, I'm also pleased to see that the responce time on another ticket I had submitted was only 8 hours, and not days. O_O Awesome! :D Again, thanks a ton!

 

The support team is really awesome. Most people say they suck...but hey it depends on how nice you are to them and how much information you give to them ;)


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#5 belld1711

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Posted 22 March 2014 - 04:43 AM

Well, appearantly, I gave them everything they needed to know. lol Because the previous ticket I submitted on my wife's account was about her losing a Leaf Cat Egg (which cost her 20mil or so, I think) and she had it for all of 2 minutes. When she hatched it, it was awkward and hungry. She fed it, then watched it fade (run) away. I sent a ticket, gave all the needed info, and was suprised that her recieving a new one was granted... all in 8 hours. O_O I had to accept their terms before she recieves the new one, but hey, waiting a few hours to a couple days to get the new egg is nothing if it makes my wife happy. lol


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