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How to recover your Warpportal account email address


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#1 KHAIDOH

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Posted 23 June 2014 - 02:37 PM

Hello Guys,

 

I've been waiting for a month, expecting feed back from warpportal Customer Support. I've sent ticket but no responce received. I totaly forgot my email address, I know the password but the email address is not, I'm so noob before thats why i never think it's important for this game. Is there any way to recover the email address used for my In-Game account. The reason why I want to recover is to make my character a premium account.

 

Please help


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#2 Zurn

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Posted 23 June 2014 - 03:46 PM

Did you make an account with Support before submitting the ticket?

 

If so check there for a response, if you do not have one Send a message to ShazamO with the ticket number. He can forward the ticket to the support team the next time he is online (I think tomorrow). 

 

If you have not, but still have the ticket number, do the same as above.

 

If you have not, and do not have the ticket number, I would recommend creating an account on the support site, and resubmitting the ticket. 

 

 

 

 

 

They normally ask for any info you can remember about the account, email addresses you might have used, security questions, ect. If you can't remember any of that you might be in trouble x:


Edited by Zurn, 23 June 2014 - 03:48 PM.

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#3 KHAIDOH

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Posted 23 June 2014 - 04:08 PM

I've already created a new account in support and submit new ticket. Awaiting for the responce, I will PM also Shaz when he online for follow up. Thanks


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#4 cloud1221

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Posted 23 June 2014 - 06:47 PM

hmm you can hear their response soon maybe they are busy or other complaints is on their lineup. just keep your patience i remember i reported my lost account too and it took me 2 years to resolve because its my fault not to response immediately and i let that ticket to be close hehe. But recently i try to re-open that ticket and i'm successful to retrieve my warpportal account. hope they help you as soon as possible and Good luck KHAiDOH.  :p_smile:


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#5 KHAIDOH

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Posted 24 June 2014 - 01:06 AM

:thx:


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#6 ShazamO

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Posted 24 June 2014 - 07:16 AM

Remember to check back with your Support account email for a response or the ticket tool system :ok:


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