Okay everyone, here's the current course we're on.
We've updated every bug fix we've have reported and been able to find.
We had a really good run last night with 15+ hours of no issues and none so far today (almost all the restarts today were our doing putting up fixes!)
If by noon tomorrow, we've had nothing happen and everything is looking good, we are going to conduct the roll-back at4pm tomorrow6pm today!
Remember, this is if everything goes perfect and there's no more duping, item loss reports or server crashes!
The programmers have been given the ok to sleep, hope they rest well and we last the night.
~Leonis
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Character Data Roll-Back Notice
In light of the Database update's series of unfortunate events, we've come to the decision that once the servers are deemed stable, we will be rolling back all character data to the time of when maintenance first began. After the game servers were finished shutting down, a back-up was created as normal for cases of emergencies.
Currently, there are some players who are experiencing missing items throughout characters and storage, which is extremely unfortunate. The cause is directly unknown, but we can contribute the server lock and crashing to play a large part. Because of this, again unfortunately, none of those affected storages or inventories are able to be detected outside of the player contacting us with a report.
Recent tickets suggest the count is higher than what we would deem tolerable to take care on an individual and reporting basis.
When is the rollback going to happen?
The time for the actual roll-back is not yet determined; as we are not able to state the servers are at a stable point. Once the servers are established and determined to be once again stable, without major issue, we will conduct the database rollback.
When: When the servers are once again "stable."
What is being considered stable?
Two major factors.
- We have 24 Hours of server up-time.
- We have no known item duplication causes.
So what does this mean for you, the player?
This means that any items you may have found or modified since the maintenance period began, will be undone.
What about my Item Mall items I just bought?
We will endeavor to replace any and all Item Mall items that were purchased and removed from your Purchase Tab, however, this process unfortunately needs to be conducted more manually and will take time to complete. Until then, we strongly suggest and discourage taking out any further items from your Item Mall Purchase Tab, until after the roll-back takes place.
What about my Item Mall Points I just converted?
Item Mall Points are separate from our character data and will remain intact. However, as stated above, if you purchased an item and removed it from your Purchase tab storage, that item will be restored after the roll-back in due time. So long as an item remains in the purchase tab, it will remain unaffected.
What about my Lucky Spins I just got?
Lucky Spins had an exploit which will be corrected during the roll-back, to ensure none of the 'free spins' earned will remain.
What kind of compensation are we getting for losing so much time?
- Accounts logged in during this time, that had the Premium Service active, will have all days lost added back to the account, plus an additional day, per day of service lost. (2 days for every 1 lost day)
- Non-Premium Service accounts who logged in during this time, will receive an equal number of Premium Service days to the days of downtime.
- Both Servers will have a 50% EXP Boost that will last until the end of the week(once the Servers are stable, duh). The 2X Drops Bonus and Unlimited Game Energy will be extended as well.
- Fresh Initiations of 24 Hour Stat and Skills Resets will be given to each character.
- All accounts that logged in will also receive a special T-Shirt to commemorate the experience and reminisce with during this time of difficulty, which is the "I survived!" T-Shirt! We hope in the coming years to look back at this period and be able to laugh at it, as we continue to move forward with ROSE's content and development.(We will show you how the shirt looks like once we have the design set) Check it out below.
When will our data be rolled back to exactly?
June 26, 2014 14:00 (2:00 PM) [-8 UTC]
This is when maintenance began, just prior to implementing the Database Update. So at this time, no players were online. Any activity lost will be based on any game time spend in-game after servers became available.
IMPORTANT NOTE: Item Mall Purchase Storage is not able to be restored as it is a completely separate storage! Any items removed from the Item Mall Purchase Tab after the update was implemented, will need to be manually added back to the account. You will not need to submit a report on what was lost, however it will take longer to process and may take up to a few work days to get through them all, though we will do our best to process them all quickly.
Until then, we strongly suggest and discourage taking out any further items from your Item Mall Purchase Tab, until after the roll-back takes place.
So you are undoing the update?
No!
We are only affecting character data, which includes account storage. The update itself will remain intact and you will be able to continue enjoying the changes to the drop system, storage enhancements and all the new features that came with the update.
Why should I keep playing then?
Different reasons!
- You can still enjoy playing and your activity helps us catch problems that may not yet be discovered. So you are furthering the stability for ROSE.
- You can test things, try things, and have a chance to see the outcome or know what to expect in the future.
- The drop table have changed dramatically, this is still a great opportunity to discover what drops from where now and take that knowledge with you to hunt and farm what you're looking for with haste!
- This is a good opportunity for you to continue planning out where you want your equipment to end up when the next stages of the trade restrictions take place.
- Only accounts active during this time will be eligible for the compensation, so if you want those few free days of premium, come join the rest of us and keep having fun with us!