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Can't find accounts to add on WarpPortal


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#1 KeitobiPepsi

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Posted 31 July 2010 - 02:13 PM

I just started my account for warp portal. I can't find the two accounts that belongs to me under the same e-mail of warp portal. One of my accounts is down and i would like to pay for it as soon as possible. Thanks ^^!
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#2 ZeroTigress

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Posted 31 July 2010 - 02:55 PM

So you clicked on "Add existing account" and none of your accounts showed up?
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#3 Sakana

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Posted 31 July 2010 - 02:56 PM

have you tried manually adding the accounts?
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#4 KeitobiPepsii

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Posted 31 July 2010 - 03:00 PM

Nothing showed up automatically and manually tried to add my accounts together.
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#5 ZeroTigress

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Posted 31 July 2010 - 03:25 PM

That IS very strange considering they're all using the same email. :rolleyes:

Try refreshing the account adding page and try adding them again (making sure you click on "add existing account"). If it still doesn't work, send in a ticket to WarpPortal Support and explain the situation to them.
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#6 KeitobiPepsii

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Posted 31 July 2010 - 03:34 PM

i already tried both of these situation. I contacted both Ragnarok and Warp Portal about my problems. they both sent me links that told me how to register. like im a retard or something... i just want my accounts :/
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#7 ZeroTigress

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Posted 31 July 2010 - 07:10 PM

What browser do you use? Usually Gravity sites are more IE-friendly.
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#8 KeitobiPepsi

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Posted 01 August 2010 - 01:09 AM

It still doesnt work. does it matter that my account split during the server merge?
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#9 ZeroTigress

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Posted 01 August 2010 - 01:22 AM

It still doesnt work. does it matter that my account split during the server merge?

It really shouldn't, but it's possible something might have wrong with the registration information when the second account was generated.
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#10 KeitobiPepsi

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Posted 01 August 2010 - 09:59 AM

ive heard a lot of other people are having the same problems and i havent found gravity trying to fix this problem ~____~!! just want to play and have my equips, rawr! >O
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#11 KeitobiPepsi

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Posted 02 August 2010 - 11:02 PM

ugh! i just want to add my accounts to warp portal so i can pay them!!! anyone please help! thank you!!
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#12 ZeroTigress

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Posted 02 August 2010 - 11:40 PM

If it still doesn't work, send in a ticket to WarpPortal Support and explain the situation to them.


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#13 Ultimate

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Posted 03 August 2010 - 07:47 AM

did you try adding the accounts manually using the _i _l from the account merge? that's pretty weird. you should try to make a new warp portal account and see if the e-mail you used to register is already in use. if it is, then you can try making a new warp portal account using a secondary e-mail, and try adding the accounts manually from there. also make sure (i know it sounds silly) you didn't use hotmail.com if you have a live.com account, etc etc.
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#14 KeitobiPepsii

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Posted 03 August 2010 - 10:37 AM

ive already have tried adding it on a different account, you can tell when i reply. i know im using the right ticket because i still have the email saying that they are merging the server together and previous old email contacting their support team. dunno wuts wrong and im not getting as much information when i contact support on warp portal :/...gives me the same directions it tells me on how to add a existing account and i just cant find it :/
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#15 Iceberg

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Posted 04 August 2010 - 03:34 PM

Yeah, im having the same problem....it only shows one of the accounts i made but it doesn't show my main one for some reason...what else can i do?
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#16 Iceberg

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Posted 04 August 2010 - 06:31 PM

Can a GM help solve this problem. i dont want to start over again :rolleyes:
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#17 ZeroTigress

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Posted 04 August 2010 - 06:41 PM

Can a GM help solve this problem. i dont want to start over again :rolleyes:

GMs can only respond through the WarpPortal Support site. Send in a ticket and one should be able to help you with your problem.
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#18 Iceberg

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Posted 04 August 2010 - 06:56 PM

i did sent them a ticket but they just sent me an email with articles that may fit my ticket...i sent them a reply on the ticket but they havent response to it.

Edited by Iceberg, 04 August 2010 - 06:57 PM.

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