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All Game and Websites down 1am-3am 11/16.


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#1 Heimdallr

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Posted 15 November 2010 - 09:00 PM

As a part of our ongoing efforts to alleviate the connection problems and latency troubles that everyone has been experiencing to some degree; we will be having a complete maintenance Tuesday Morning November 16th from 1am - 3am.

During this maintenance all website, forums, and games will be inaccessible.

The reason this maintenance is occuring now, is we have been performing extensive testing and optimizations to our network. During the network optimization on November 15, it was discovered that there is a likely problem with our Fiber Optic connection from our ISP to us. Briefly Fiber Optic shoots light rather than electricity down the line, and the light is the data between the 2 connections. Normally the light is very bright (when you look at its "beacon"), however when the light is dim it could mean the line or the fasteners have a flaw or damage in them. It was noticed during the thorough checking over this afternoon that our connection light is suspiciously dimmer than optimal (not under the minimum necessary to function though). If the transmission is weaker than optimal it can cause packet loss, which for web traffic is fine, but for game traffic it causes latency.

To thoroughly check the line and connections it must be completely disconnected and run through a battery of tests that our ISP technicians will need to perform. This tests will take 1-2 hours to complete, and during those tests the lines and connections will be swapped with known good connections. If the problem is local to the Techs that should fix the problem. However it is possible the problem is further up the optical line, meaning further detective work will need to be performed by our ISP and us. This set of tests must be performed first before any sort of further action would be possible, and it also carries a moderate chance of fixing at least one of the problems right then; this is why we are opting for a morning time black out to facilitate this fixing to expedite the end of the problems.

I know that many of you are eagerly hoping for a expedited fix to the problems, we are working towards that goal as well. Thank you for support and understanding while these events are being sorted out.
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#2 Charisma

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Posted 15 November 2010 - 09:21 PM

Guess that explains stuff. I will arrange to have something non-RO to do in the morning though.
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#3 CocaCola

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Posted 15 November 2010 - 09:29 PM

How about you take out last weeks patch while you are at it and fix the goditems/genetic skills?

Goditems- Bryn/asp/sliep not giving def/mdef
genetics- str/attack or w/e isnt working the damage formula
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#4 Callie

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Posted 15 November 2010 - 09:31 PM

Thanks for the updates and good luck with the maint!
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#5 Hanz

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Posted 15 November 2010 - 09:31 PM

yay, thanks. I hope it goes smoothly.
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#6 Ralis

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Posted 15 November 2010 - 09:32 PM

Fix the God Items, but there is no need to fix Genetics as there is nothing wrong if it was a patch from kRO.

I would suggest doing this week's maintenance as well if possible. >_>

A nice EXP event wouldn't hurt either. Or permanent EXP increase so I don't feel like I'm rubbing my head with a cheese grater while I level.

Edited by Ralis, 15 November 2010 - 09:34 PM.

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#7 Sapphic

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Posted 15 November 2010 - 10:13 PM

It kind of sucks that me and a couple of others still can't log in yet. I guess we have to wait until tomorrow?
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#8 MangoKing

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Posted 15 November 2010 - 10:48 PM

Yea, will the problem regarding the "ran out of game time"/"Disconnected from server" message preventing several people from logging onto their accounts be fixed? Its been a long time.
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#9 DeltaRay

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Posted 15 November 2010 - 10:57 PM

any exp boost?!?
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#10 Heimdallr

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Posted 15 November 2010 - 10:59 PM

We are looking at what it is about those accounts that is causing that problem. It isn't network related, which makes it stranger since all that was done was a disconnection which happens every time you log out or we have a maintenance.
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#11 Inception

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Posted 15 November 2010 - 11:15 PM

this sounds so familiar to another fix you guys did awhile back lol, so in other words been there done that aint gonna work.
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#12 Kitten

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Posted 15 November 2010 - 11:34 PM

Hope it works better than the other fixes you've tried this past month.
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#13 Sapphic

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Posted 15 November 2010 - 11:39 PM

We are looking at what it is about those accounts that is causing that problem. It isn't network related, which makes it stranger since all that was done was a disconnection which happens every time you log out or we have a maintenance.

If it helps, I was disconnected, but I didn't get the message, so I just alt + F4ed out. My friend who did not do that had no problems logging back in. I could not, however.
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#14 Heimdallr

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Posted 15 November 2010 - 11:49 PM

Actually the fixes did work to get us closer to the solution, of course the between time from then to that solution doesn't have the game play scenario quite up to snuff. But I suppose I work by the idea that if something is bad the worst thing that can be done is nothing. We are eliminating the problems as we find them, somewhere there is a reason for the latency, some of causes are out of our hands, but the ones that in our ballpark we will pursue.

We also will be attempting to restart everything during this maintenance which in the past has helped clear up this out of gametime issue.
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#15 susi73ggg

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Posted 15 November 2010 - 11:55 PM

And Fix the Skills "Freezing Trap" and "Spiritual Thrift"! I skilled with Sniper Freezing Trap, but it don t show it, thats on level 1. Also on AB with Spiritual Thrift.
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#16 marebert

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Posted 16 November 2010 - 12:50 AM

Goodluck on your maintenance sirs!
Have a nice morning! :lol:
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#17 PrinceSG

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Posted 16 November 2010 - 01:18 AM

can you fix the sam status for reset stone? it's bugged.
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#18 jvbabz

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Posted 16 November 2010 - 01:21 AM

wew :lol:
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#19 Suzz

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Posted 16 November 2010 - 01:31 AM

cant login yet.....phew
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#20 sv003

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Posted 16 November 2010 - 01:43 AM

PLEASE FIX SAM STATUS IN PAYON PLEASE RESET STONES BOXES ARENT TRADEABLE OR USEABLE.


Sorry for caps/boldness, its kinda bugging me :/

Edited by sv003, 16 November 2010 - 01:44 AM.

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#21 Heimdallr

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Posted 16 November 2010 - 02:03 AM

It will be fixed on the patch maintenance we do this week.
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#22 Jeminice

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Posted 16 November 2010 - 02:05 AM

Its not up yet? It 3:05am now =(
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#23 HayrohsLegacy

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Posted 16 November 2010 - 02:06 AM

STILL DOWN. . . ATM 3:06am
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#24 Ayua

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Posted 16 November 2010 - 02:14 AM

Still not online yet. I think they should add the "üöä" for German playin ppl. Cuz they wanted us to join, they should fix that. And yeah, its really annoying to retype everything.
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#25 adolf

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Posted 16 November 2010 - 02:18 AM

STILL DOWN. . . ATM 3:18am PDT
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