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disconnected from server on one account but not another


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#1 xotolito

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Posted 11 March 2015 - 12:28 PM

last night i left my gene on vending, and in the morning i saw that i was disconnected, when i try to log back in, i enter my information and choose the server, and after a moment before the character select screen is supposed to load, i get a message saying that i was disconnected, I dont have this issue with an alternate account, i can get to the character select screen just fine on my other account. I submitted a ticket but i wonder if theres something on my end i did to cause this problem or can do to fix it? thanks. PS just in case you were wondering this problem started before maintenance time and after, i still can log in with my other account but not the one i want to use. I just get disconnected every time i try to log in on that account only


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#2 Kersya

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Posted 11 March 2015 - 12:57 PM

I have the same problem, i left my mech on vending last night and forgot to log out before maint, now when i try to log i get disconnected before char server. I can connect with an alt account too


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#3 xotolito

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Posted 11 March 2015 - 01:34 PM

Yeah, with me its strange because I actually checked my client before maint time started and was having the problem even before maintenance, so I'm confused about what caused the issue


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#4 kriZchan

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Posted 11 March 2015 - 02:13 PM

im having the same issue, i cant login on my main account but can login fine on other accounts, dont remember it getting stucked on any instances other than afk in eden.


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#5 Lawine

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Posted 11 March 2015 - 02:18 PM

I have the same problem too since 12 hours ago, not vending but hunting and got disconnected suddenly.


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#6 Crajeeflip

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Posted 11 March 2015 - 02:37 PM

This really sucks :( Im in the same boat. Are they doing anything to fix this at all or is it even acknowledged? VIP time wastin away :(


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#7 Kersya

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Posted 11 March 2015 - 02:39 PM

Yeah wasting VIP...they didnt said anything about it so far...hopefully we wont have to wait after the tickets...im so not waiting 3-4 days to get my account back...


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#8 xotolito

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Posted 11 March 2015 - 02:42 PM

I guess we just have to be patient, it's strange that this same problem happened to so many people. Really bummed out though, I was excited to get menblatt card for +9 EA10 faw :( oh well, hope you guys have other games to play for a few days T_T Also the vip time wasting away is crappy too but I'm not even worried about getting reimbursed for a day or three, I would just be happy to be able to get back into my account again


Edited by xotolito, 11 March 2015 - 02:43 PM.

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#9 kriZchan

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Posted 11 March 2015 - 02:53 PM

tried to bring this up to the gms ingame, but what i get for a response? they go offline on me. -.-


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#10 Kersya

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Posted 11 March 2015 - 02:59 PM

tried to bring this up to the gms ingame, but what i get for a response? they go offline on me. -.-

 

Somehow im not surprised... lol

 

They could at least tell us wtf is happening, i know CM check the maint thread so how hard is it to tell us if its investigated or not....i can understand bugs but having to rely on ticket to at least get a fking answer is retarded...especially when i pay for the damn thing lol


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#11 Crajeeflip

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Posted 11 March 2015 - 03:01 PM

Somehow im not surprised... lol

 

They could at least tell us wtf is happening, i know CM check the maint thread so how hard is it to tell us if its investigated or not....i can understand bugs but having to rely on ticket to at least get a fking answer is retarded...especially when i pay for the damn thing lol

This is a little sad on their part.


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#12 Crajeeflip

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Posted 11 March 2015 - 04:30 PM

Any update on this situation? A friend told me they did a server reset but i still cant log on.


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#13 Kersya

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Posted 11 March 2015 - 04:31 PM

yeah they just restarted the server to fix the really important st patrick quest...still no news about our problem though


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#14 lumnia223

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Posted 11 March 2015 - 04:37 PM

My main account was locked out for WoE too :(. Repeatedly disconnected at login. It wasn't fixed even after the servers just restarted. Can we please get some help?


Edited by lumnia223, 11 March 2015 - 04:39 PM.

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#15 UrekMazino

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Posted 11 March 2015 - 05:06 PM

My main account was locked out for WoE too :(. Repeatedly disconnected at login. It wasn't fixed even after the servers just restarted. Can we please get some help?

 

=( 


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#16 VModCinnamon

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Posted 11 March 2015 - 05:30 PM

GMs are aware of this though it should have been addressed at least the accounts that sent in a ticket. On the note, got news they are going to check again in the morning for newly affected accounts. For now please send in a ticket


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#17 Kersya

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Posted 11 March 2015 - 05:35 PM

I just tried and i still cant log, i sent my ticket awhile ago too. oh well guess ill wait till tomorrow XD


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#18 Crajeeflip

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Posted 11 March 2015 - 05:49 PM

RIP my day off from work.


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#19 kriZchan

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Posted 11 March 2015 - 06:50 PM

GMs are aware of this though it should have been addressed at least the accounts that sent in a ticket. On the note, got news they are going to check again in the morning for newly affected accounts. For now please send in a ticket

sent in a ticket. hopefully you guys sort this out really soon because were loosing out days from our VIP.


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#20 Crajeeflip

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Posted 11 March 2015 - 07:12 PM

Yea just sent mine awhile ago too. I'm super curious how many people are actually affected by this.


Edited by Crajeeflip, 11 March 2015 - 07:13 PM.

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#21 xotolito

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Posted 11 March 2015 - 07:14 PM

GMs are aware of this though it should have been addressed at least the accounts that sent in a ticket. On the note, got news they are going to check again in the morning for newly affected accounts. For now please send in a ticket

 

Sent a ticket this morning but maybe it fell through the cracks with all the update stuff and everything else, hopefully the issue is resolved by tomorrow, if not oh well :( thanks for the info tho


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#22 VModCinnamon

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Posted 11 March 2015 - 07:32 PM

It won't, just don't send multiple tickets.


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#23 Necrohealiac

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Posted 12 March 2015 - 05:09 AM

sending multiple tickets put you to the back of the queue so don't do it. for the others with the same issue who got it fixed, they were recompensated their VIP, so you should as well (confirm with them ofc)
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#24 Kunthiwati

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Posted 12 March 2015 - 05:44 AM

well i'd same problem last week

it is known bug. worry not your account will be fixed soon

 

as in.....4-7 days

lol


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#25 kaynchan

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Posted 12 March 2015 - 06:39 AM

Have the same problem, sent a ticket last night and still no news after a day. RIP to my day off from school and stuff, and here I thought I could get some gaming on but NO XD Hope they fix it soon, like ASAP. Because I've been itching to play. VIP's gone to waste for more than a day.
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