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WarpPortal - Redeem WP Coupon Page is Down

Started by Kitten , Nov 18 2010 07:59 PM

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#1 Kitten

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Posted 18 November 2010 - 07:59 PM

HTTP Status 500 -
type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.springframework.web.util.NestedServletException: Request processing failed; nested exception is org.springframework.jdbc.UncategorizedSQLException: SqlMapClient operation; uncategorized SQLException for SQL []; SQL state [null]; error code [0];
--- The error occurred in com/gravity/portalPayment/service/dao/TgameServiceHandler.xml.
--- The error occurred while applying a parameter map.
--- Check the GET_GROUPNUM-InlineParameterMap.
--- Check the parameter mapping for the 'gameNum' property.
--- Cause: java.lang.NullPointerException; nested exception is com.ibatis.common.jdbc.exception.NestedSQLException:
--- The error occurred in com/gravity/portalPayment/service/dao/TgameServiceHandler.xml.
--- The error occurred while applying a parameter map.
--- Check the GET_GROUPNUM-InlineParameterMap.
--- Check the parameter mapping for the 'gameNum' property.
--- Cause: java.lang.NullPointerException
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:487)
org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:430)
javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)
root cause

org.springframework.jdbc.UncategorizedSQLException: SqlMapClient operation; uncategorized SQLException for SQL []; SQL state [null]; error code [0];
--- The error occurred in com/gravity/portalPayment/service/dao/TgameServiceHandler.xml.
--- The error occurred while applying a parameter map.
--- Check the GET_GROUPNUM-InlineParameterMap.
--- Check the parameter mapping for the 'gameNum' property.
--- Cause: java.lang.NullPointerException; nested exception is com.ibatis.common.jdbc.exception.NestedSQLException:
--- The error occurred in com/gravity/portalPayment/service/dao/TgameServiceHandler.xml.
--- The error occurred while applying a parameter map.
--- Check the GET_GROUPNUM-InlineParameterMap.
--- Check the parameter mapping for the 'gameNum' property.
--- Cause: java.lang.NullPointerException
org.springframework.jdbc.support.SQLStateSQLExceptionTranslator.translate(SQLStateSQLExceptionTranslator.java:120)
org.springframework.jdbc.support.SQLErrorCodeSQLExceptionTranslator.translate(SQLErrorCodeSQLExceptionTranslator.java:276)
org.springframework.orm.ibatis.SqlMapClientTemplate.execute(SqlMapClientTemplate.java:196)
org.springframework.orm.ibatis.SqlMapClientTemplate.queryForObject(SqlMapClientTemplate.java:241)
com.gravity.portalPayment.service.dao.TgameServiceHandler.getGroupNum(TgameServiceHandler.java:14)
com.gravity.portalPayment.action.RedeemController.handleRequest(RedeemController.java:91)
org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:857)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:475)
org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:430)
javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)
root cause

com.ibatis.common.jdbc.exception.NestedSQLException:
--- The error occurred in com/gravity/portalPayment/service/dao/TgameServiceHandler.xml.
--- The error occurred while applying a parameter map.
--- Check the GET_GROUPNUM-InlineParameterMap.
--- Check the parameter mapping for the 'gameNum' property.
--- Cause: java.lang.NullPointerException
com.ibatis.sqlmap.engine.mapping.statement.GeneralStatement.executeQueryWithCallback(GeneralStatement.java:188)
com.ibatis.sqlmap.engine.mapping.statement.GeneralStatement.executeQueryForObject(GeneralStatement.java:104)
com.ibatis.sqlmap.engine.impl.SqlMapExecutorDelegate.queryForObject(SqlMapExecutorDelegate.java:566)
com.ibatis.sqlmap.engine.impl.SqlMapExecutorDelegate.queryForObject(SqlMapExecutorDelegate.java:541)
com.ibatis.sqlmap.engine.impl.SqlMapSessionImpl.queryForObject(SqlMapSessionImpl.java:106)
org.springframework.orm.ibatis.SqlMapClientTemplate$1.doInSqlMapClient(SqlMapClientTemplate.java:243)
org.springframework.orm.ibatis.SqlMapClientTemplate.execute(SqlMapClientTemplate.java:193)
org.springframework.orm.ibatis.SqlMapClientTemplate.queryForObject(SqlMapClientTemplate.java:241)
com.gravity.portalPayment.service.dao.TgameServiceHandler.getGroupNum(TgameServiceHandler.java:14)
com.gravity.portalPayment.action.RedeemController.handleRequest(RedeemController.java:91)
org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:857)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:475)
org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:430)
javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)
root cause

java.lang.NullPointerException
com.microsoft.sqlserver.jdbc.AppDTVImpl$SetValueOp.executeDefault(Unknown Source)
com.microsoft.sqlserver.jdbc.DTV.executeOp(Unknown Source)
com.microsoft.sqlserver.jdbc.AppDTVImpl.setValue(Unknown Source)
com.microsoft.sqlserver.jdbc.DTV.setValue(Unknown Source)
com.microsoft.sqlserver.jdbc.Parameter.setValue(Unknown Source)
com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.setObject(Unknown Source)
com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.setNull(Unknown Source)
org.apache.commons.dbcp.DelegatingPreparedStatement.setNull(DelegatingPreparedStatement.java:105)
sun.reflect.GeneratedMethodAccessor139.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:324)
com.ibatis.common.jdbc.logging.PreparedStatementLogProxy.invoke(PreparedStatementLogProxy.java:70)
$Proxy2.setNull(Unknown Source)
com.ibatis.sqlmap.engine.mapping.parameter.BasicParameterMap.setParameter(BasicParameterMap.java:171)
com.ibatis.sqlmap.engine.mapping.parameter.BasicParameterMap.setParameters(BasicParameterMap.java:125)
com.ibatis.sqlmap.engine.execution.SqlExecutor.executeQuery(SqlExecutor.java:184)
com.ibatis.sqlmap.engine.mapping.statement.GeneralStatement.sqlExecuteQuery(GeneralStatement.java:205)
com.ibatis.sqlmap.engine.mapping.statement.GeneralStatement.executeQueryWithCallback(GeneralStatement.java:173)
com.ibatis.sqlmap.engine.mapping.statement.GeneralStatement.executeQueryForObject(GeneralStatement.java:104)
com.ibatis.sqlmap.engine.impl.SqlMapExecutorDelegate.queryForObject(SqlMapExecutorDelegate.java:566)
com.ibatis.sqlmap.engine.impl.SqlMapExecutorDelegate.queryForObject(SqlMapExecutorDelegate.java:541)
com.ibatis.sqlmap.engine.impl.SqlMapSessionImpl.queryForObject(SqlMapSessionImpl.java:106)
org.springframework.orm.ibatis.SqlMapClientTemplate$1.doInSqlMapClient(SqlMapClientTemplate.java:243)
org.springframework.orm.ibatis.SqlMapClientTemplate.execute(SqlMapClientTemplate.java:193)
org.springframework.orm.ibatis.SqlMapClientTemplate.queryForObject(SqlMapClientTemplate.java:241)
com.gravity.portalPayment.service.dao.TgameServiceHandler.getGroupNum(TgameServiceHandler.java:14)
com.gravity.portalPayment.action.RedeemController.handleRequest(RedeemController.java:91)
org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:48)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:857)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:792)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:475)
org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:430)
javax.servlet.http.HttpServlet.service(HttpServlet.java:627)
javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
com.gravity.portalPayment.util.RequestEncodingFilter.doFilter(RequestEncodingFilter.java:41)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5.27 logs.


Really Gravity... Really?
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#2 Hastur

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Posted 18 November 2010 - 08:15 PM

Made a call they are looking at it now.
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#3 Kitten

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Posted 19 November 2010 - 05:24 PM

Now I get the following message when I attempt to collect the points I purchased from Playspan.

There has been an error with the account information. Please contact customer support for help.


I am using the correct field to input the coupon. I go to Add WarpPortal Energy > Redeem Coupons.

However, the code for the Skull Hood works when I click then plus sign next to my account and select "Ragnarok "Game" Coupons". By the way, quotations marks shouldn't be around "game". That is incorrect usage.


Can we fix this? I sort of want to collect my purchase.
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#4 Kido

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Posted 19 November 2010 - 06:28 PM

Blah. I got this same error. Wish I saw this before I bought from playspan :/
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#5 Antimind

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Posted 20 November 2010 - 04:26 PM

Same error here. Playspan support says the problem is on Grav's side so there's nothing they can do. I have a support ticket open on both ends for bout 24 hours now. I imagine I won't hear anything for about 3 weeks <_<
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#6 Kido

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Posted 20 November 2010 - 05:51 PM

Hey GMs, can we get a fix please? I'd like my 4k points. Kthx.
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#7 Kitten

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Posted 20 November 2010 - 06:32 PM

I doubt they'll fix this before Monday.

I also have 4k points tied up in this that I am unable to use.

It's as if they put the page back online and never bothered to make sure it was working.
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#8 Inception

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Posted 20 November 2010 - 08:47 PM

Yea seriously fix this already, i can't get the points i paid for on playspan because you guys lack competent active GMs!
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#9 Bastol

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Posted 22 November 2010 - 04:36 AM

"There has been an error with the account information. Please contact customer support for help."

Exact same issue here.
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#10 Theras

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Posted 22 November 2010 - 12:13 PM

We are paying for points please fix this <_<
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#11 Kitten

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Posted 22 November 2010 - 03:08 PM

Yea, this is getting ridiculous.

How do you plan on compensating us? At this point it's gone beyond expecting us to be patient while you work it out and has turned into a screw up of pretty sizable proportions.
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#12 Sefier

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Posted 22 November 2010 - 08:42 PM

Wtf now the skull hood code isn't working >.>And the playspan reset boxes. ._.

Edited by Sefier, 22 November 2010 - 08:44 PM.

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#13 Inception

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Posted 24 November 2010 - 04:17 PM

any GMs looking into this, has been like what a week? bout to login to play and this crap is still not fixed. why do i waste my time again? PLAYSPAN CODES ARE NOT WORKING we are getting error msgs.
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#14 Kitten

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Posted 24 November 2010 - 04:24 PM

It worked for me after they reset the billing server.
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