22 replies to this topic

[Ralph123]

GM please help me. I have a problem in purchasing of WP.
I already purchase a 1500WP last Thursday (Philippine day).
I pay it in ultimate pay in westerunion (-removed-)
Until now i don't receive my WP..Please help me regarding this matter.

Thank you...

My email (-removed-)
 
 
VModCinnamon:
Please do not post your personal details on forums.

Edited by VModCinnamon, 17 April 2015 - 09:20 AM.

[ReMont]

Dude, do not post your personal information in the forums. Just send this kind of inquiry to the support team and tell  them all about it.

 

www.support.warpportal.com

[VModCinnamon]

Submit a Support Ticket to the billing department. Click here to learn how to submit a ticket.

[Ralph123]

ow..sorry...

thank you very much

[Ralph123]

GM..

Why until now i don't receive my WP. i already send my ticket. it's almost 3 days from now,

Do I need to send again my ticket??or i will wait??until what date??..please help me. thanks

[ZeroTigress]

It's the weekend for WarpPortal, which are not workdays. Should've submitted on a workday for quicker responses. Won't get a response until Monday PDT for them.

Edited by ZeroTigress, 19 April 2015 - 06:19 PM.

[Ralph123]

do i send it again??or i wait for the response?? thanks

[ZeroTigress]

Wait for a response. If you don't get one within 2 work days (PDT), bump your ticket by replying to it. If you open up another duplicate ticket, you'll have to wait even longer for a resolution because you clog up the ticket queue. Be sure to log into your WarpPortal Support account (separate from your WarpPortal account) in order to check for responses.

[Ralph123]

GM. Why i cannot log-in in warpportal support? how can i check the response of my ticket if i cannot log-in.??

[VModCinnamon]

Do you get any message or error upon trying to log in?

[Ralph123]

their is no message or error., after i enter my username and password it goes back to it's original page..

 

[VModCinnamon]

Make sure you are using your support account login info and not game info.

Edited by VModCinnamon, 22 April 2015 - 12:57 AM.

[Ralph123]

yes. i use my account in warpportal support..different account from my account in warpportal.

[VModCinnamon]

Strangely enough, warpportal support page gives no error message even when entering wrong information (wrong password or ID). Other than making sure your login info is correct, have you tried using a different web browser?

[Ralph123]

yes, GM.. i already tried different web browser and the result are the same..

GM, what is this ticket??is this a form that i printed in warpportal (UltimatePay) or the receipt from western union??

Just double checking...

[VModCinnamon]

I am not a GM, I will private message you shortly about this situation and ask you to provide your support ticket number.

[Ralph123]

ok thanks

[VModCinnamon]

Please check your forum private message inbox.

[Ralph123]

what should i do next??i already check

 

[VModCinnamon]

Open the private message for details, Warnhal gave some suggestions too.

[Ralph123]

GM. Why until now i don't receive my WP. And my ticket has been closed..

[ZeroTigress]

Log into your Support account to reopen the ticket and ask why you haven't received the WPE.

[Ralph123]

Thanks for the help.. I already received my WP. Thank you very much