9 replies to this topic

[Shane]

I forgot my password to the support warpportal site, and putting my email into the password recovery form only sends me my username. Is there something I'm missing?

 

 

Edited by Shane, 29 May 2015 - 02:33 AM.

[ZeroTigress]

There's no link in the email to reset your password?

[Shane]

Nope. The email just says the following:

 

As requested, here is your login information for https://support.warp...in/Default.aspx.

Username: Shane

WarpPortal Support Team
http://www.warpportal.com

Please do not reply to this email. Using the reply function will result in the WarpPortal support team not recieving your reply. In order to respond, please log in to the WarpPortal Support Site and reply to this ticket.

[ZeroTigress]

Hmm, weird. I just tried the link myself and it worked fine.

Try this: click on the Forgot Password? link on the WarpPortal website and copy-paste the URL of the resulting page here.

[Shane]

I tried it again and got the same result. Please note that I'm talking about the support website, I know my username/password for the warpportal site, but for whatever reason the support website uses a different username/password. The link that opens when I click the forgotten login link on the support website is https://support.warp...otPassword.aspx.

[ZeroTigress]

Oh, you're talking about the Support site. Your WarpPortal account is separate from your Support account in case your WarpPortal account gets hacked and compromised (since you wouldn't be able to log in to your WarpPortal account to send help if the thief denies you access).

Okay, just tried the link and got the same information as well. I'll let the CMs know about it and hopefully they'll get that straightened out soon. Not much else you can do about it in the meantime aside from trying to remember what password you used for your Support account.

[VModCinnamon]

It is being worked on.

WP Support Account password recovery is being done manually for now. Please send in a Support Ticket without login and request password to be sent to you, Warnhal will be assisting with such requests.

[Shane]

Thanks. If it makes it go any faster my ticket is -removed-.

Edited by VModCinnamon, 29 May 2015 - 03:22 PM.
Removed ticket number.

[VModCinnamon]

Be careful with posting ticket numbers on forums, for security reasons I had to remove the code. Will relay the message.

[Shane]

In case anyone else runs into this problem, the solution is that passwords cannot be recovered and you need to make a new support account. Issue resolved I guess?