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Cannot log into forums with main account


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#1 sunspawn2

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Posted 27 June 2015 - 01:36 AM

I can log into the games and the main warpportal site, but not into the forums.

 

Account is based on email -removed-

 

And WHY is the PIN retrieval system not automated?


Edited by VModCinnamon, 27 June 2015 - 09:43 AM.
Removed email.

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#2 VModCinnamon

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Posted 27 June 2015 - 09:48 AM

Please submit a Support Ticket under Technical/Web Support department. To file a ticket properly you may refer to this guide here.


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#3 sunspawn2

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Posted 27 June 2015 - 10:17 AM

Wait, which game am I supposed to associate my inability to log into the forums with? It is not, technically, a game issue.  :questionmark:

And is Account ID supposed to be that number thing that shows up when you log in, or the ID related to the games?


Edited by sunspawn2, 27 June 2015 - 10:18 AM.

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#4 ZeroTigress

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Posted 27 June 2015 - 10:44 AM

Your forum account is made alongside your WarpPortal account so the appropriate sub-category for Game is WarpPortal. Account ID is your forum account you're having trouble logging in with.

Edited by ZeroTigress, 27 June 2015 - 10:44 AM.

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#5 sunspawn2

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Posted 28 June 2015 - 09:02 AM

What is the mean time before I even get a response?


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#6 ZeroTigress

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Posted 28 June 2015 - 09:12 AM

About a week due to the Philippines server merge issues in RO.
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#7 sunspawn2

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Posted 29 June 2015 - 12:02 AM

Thanks.


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