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IM Points not showing up in-game


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#1 pokershotz

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Posted 30 July 2015 - 07:34 AM

I recently bought WP points and exchanged them for IM Points however although it says I have x number of points on the website, in-game it says I have 0 points. How do I resolve this?


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#2 Popcorn

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Posted 30 July 2015 - 09:29 AM

I recently bought WP points and exchanged them for IM Points however although it says I have x number of points on the website, in-game it says I have 0 points. How do I resolve this?

 

Since the forum staff isn't able to look into sensitive data like WarpPortal accounts and payment stuff I suggest you to submit a ticket to our support team to clarify the situation. I am sure they are glad to help you.

Your individual answer can take up to 48hrs, so please be patient. Also I recommend to create a support account on our support website before submitting the ticket. Then you will be able to have a look at the status anytime. A support account is separated from your WarpPortal account and has to be created in addition to your WarpPortal account.

 

Good luck!


Edited by Popcorn, 30 July 2015 - 09:30 AM.

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