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Ignoring me? Still bugged


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#1 xRyuK

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Posted 30 July 2015 - 08:37 AM

I sent a ticket on Sunday asking if they could change my class since I did the quest and didn't change class and today, almost 4 days, no response from them. On Tuesday I sent a reply in the same ticket to see if they could speed up the process but nothing happened, now I just woke up and the ticket still there.

 

I spoke with a GM too and my problem is still not solved... I'm an archer 50/50 since Monday (more or less) and I would like to keep playing, I've been waiting for days and the excitement of playing is disappearing, I don't know what else to do, tickets aren't working.


Edited by xRyuK, 30 July 2015 - 08:44 AM.

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#2 donchan

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Posted 30 July 2015 - 08:49 AM

Tickets do work (sometimes), you just have to be patient.  Everybody and their mother is having issues with class/rank change from last week's maintenance, I'm sure support is swamped...  Your ticket will stay opened until it's answered, so just hang tight >.<


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#3 xRyuK

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Posted 30 July 2015 - 08:55 AM

Yes, I know, but seeing people that posted and sent tickets after me and got their problem solved... That's not fair... :(


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#4 donchan

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Posted 30 July 2015 - 09:20 AM

Yeah, I have no idea how they queue their tickets.  Sometimes I will send tickets few days apart and my newer tickets gets answered first.  I guess with tickets it's not first come first serve.


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