Hello Roserians,
We apologize for the interruption, but in case you didn't catch the in-game announcement.
"Sorry Roserians, we're experiencing some technical problems today and working hard to get them resolved. We need to have an emergency shut down and restart to resolve it. Please check our forums for more information. Thank you."
What's happening is today, we have suffered two unexpected interruptions of service. The first was our logging server, which unexpectedly restarted, the next was our game's database server, which also restarted. Unfortunately, the game's database server's restart will likely result in a loss of items from the moment it went offline, and data was no longer able to record to it. Current estimated time loss is 20 minutes prior to the moment of shutdown.
The log server wasn't severe, however caused a momentary pause of service, for any of you who were logged in at the time, everything kind of stopped, but did not result in a disconnection of service, once the server came back online.
Just now (a moment ago really) our main database server also restarted.
Reviewing the cause, we've found that they were forced windows updates, which we did not authorize or give permission to take place, yet they did. While we are unsure why they were forced on us, we were unable to stop them. For the moment, the servers will remain offline until we can ensure this will no longer continue to happen and interrupt your game play experience.
Compensation will be considered and provided as soon as we conclude the downtime and bring the game servers back online.
Thank you for your understanding while we work quickly to get this figured out.