I had to retreive a mail that has a item 'Werewolf Helmet' in it, when i clicked the mail it says "There has been a Database Error". I tried different channels, reopen the game, but it just seems not to work out. Anyone pls help me ? Btw, i have no problems retreiving items from other mails, just that one only.
Database Error :(
#1
Posted 23 August 2015 - 12:04 AM
#2
Posted 23 August 2015 - 12:31 AM
Unfortunately the in-game mail experiences these database errors sporadically. I believe it's nothing you can solve by yourself, so you'd better send a ticket about it to support. Include a screenshot to make their job easier.
https://support.warp...in/Default.aspx
There is a chance that the error fixes itself as the next day begins (server time) or after next server maintenance, but likely you need active help from support.
Good luck!
#3
Posted 23 August 2015 - 12:34 AM
Hello,
sadly the forum staff is not able to help you in this case because we have no access to user/character databases for obvious reasons.
Helping out in such situations is the job of our support team and I am sure they're glad to help you.
Just submit a ticket to our support team and ask for assistance
Please know that it can take up to 48 hrs before you get an individual answer. Also I would suggest to create a support account on our support website if you didn't already. This way you are able to track the status of your ticket and answer to it if needed.
Good Luck!
Edit: Laburey21, we answered at almost the same time
Edited by Popcorn, 23 August 2015 - 12:35 AM.
#4
Posted 23 August 2015 - 01:03 PM
I logged a ticket and was told to wait until the mail expired.
#5
Posted 23 August 2015 - 09:23 PM
They won't do anything for you if you log a ticket. I have more than a dozen items stuck in the mail.
I logged a ticket and was told to wait until the mail expired.
I will inform myself about this.
#6
Posted 24 August 2015 - 01:55 AM
Popcorn, i already created a support warpportal account, how do i check if they replied to my post? and i have already waited for 24 hours, should i give it another day?
#7
Posted 24 August 2015 - 02:28 AM
You log in support.warpportal.com by using the support login you created (name, password).
After that you click on the big button "view tickets". A new site pops up showing you all your tickets.
Tickets with labeled "active" are not worked on by the support yet. Tickets labeled with "waiting" you should check, that means the support answered you.
It usually takes up to 48 hours before you get your specific answer from the support team.
#8
Posted 24 August 2015 - 03:29 AM
Fliederduft78 is right so far.
I should add another thing: If you've created your support account after you sent a ticket you have to check it manually, but then you need the ticket number.
If your ticket doesn't appear in the list you can check it manually by clicking on "View Tickets".
Under the headline "Ticket Lookup" you can enter the ticket number and the e-mail address you entered when submitting your ticket. Then you will see the status of your ticket.
Edited by Popcorn, 24 August 2015 - 03:29 AM.
#9
Posted 24 August 2015 - 05:39 AM
I should add another thing: If you've created your support account after you sent a ticket you have to check it manually, but then you need the ticket number.
If your ticket doesn't appear in the list you can check it manually by clicking on "View Tickets".
What if... this button... simply, like, doesn't exist ? I've sent a few tickets using a support account so far, and I never have been able to check any of them, whether closed or still being processed.
#10
Posted 24 August 2015 - 06:08 AM
What if... this button... simply, like, doesn't exist ?
I think that could be the case if you haven't verified your e-mail address.
#11
Posted 24 August 2015 - 06:15 AM
I had though, but doing so once more solved the problem. Thanks.
#12
Posted 24 August 2015 - 07:01 AM
Need the ticket number, friendo?I will inform myself about this.
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