4 votes
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Posted 31 August 2015 - 09:31 AM
That is exactly my problem with what the GM team did. They did no independent investigation and I was able find the card within 3 seconds there really isn't an excuse as to why they couldn't as well.
Fire them >.> make a example out of em
things must change
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Posted 31 August 2015 - 09:32 AM
That is exactly my problem with what the GM team did. They did no independent investigation and I was able find the card within 3 seconds there really isn't an excuse as to why they couldn't as well.
Okay, good.
I know videos seem like the only "damning" evidence to a lot of people, but they can be easily manipulated.
Darned Forever
Posted 31 August 2015 - 09:35 AM
Fire them >.> make a example out of em
things must change
I am not in charge of the GM team and firing new people (i think this one was new) is harsh for a kind of understandable mistake.
They pay me to post.
Posted 31 August 2015 - 09:40 AM
The thing is the GM who did the ban had multiple ways to notice within 1 second that the "maya purple hacks" reason is completely wrong.
1. You can see the headgears on the character itself. (The GM could also just look the character up to look at them)
2. Even if a maya p card isn't on, there are boxes of sunlight which give the same effect, of course that would mean quite a few are being used and it is a less likely answer but still viable.
3. +20 gears are first of all un-heard of other than those dragon helms, which they should know how utterly difficult that would be to create. If our ticket staff doesn't know how un-likely it is for someone to reach +20 then they should be educated on that as well.
4. The fact that the source of video was from a 3rd party website (Youtube) is also something that shouldn't be accepted as evidence no matter what.
They pay me to post.
Posted 31 August 2015 - 09:44 AM
You have to remember that those are extremely valid points if you're a veteran player.
A new worker that has never played RO extensively wouldn't know some of those things.
Hell, I would wager that the majority of the community doesn't even know about boxes of sunlight.
I think most people can agree that videos should not be "proof"
They pay me to post.
Posted 31 August 2015 - 09:50 AM
You have to remember that those are extremely valid points if you're a veteran player.
A new worker that has never played RO extensively wouldn't know some of those things.
Hell, I would wager that the majority of the community doesn't even know about boxes of sunlight.
I think most people can agree that videos should not be "proof"
Yeah, but nonetheless, when they have decision power to ban for stuff like that, they should at least be educated on the conditions that must be checked before performing a ban and what other options it could be, rather than setting a player to burn on the stake like a witch for their "sorcery". Would be nice if each GM were educated on a different subject to be able to cover bans more efficiently.
My Offline Life is Nonexistent.
Posted 31 August 2015 - 09:52 AM
Too Legit To Quit
Posted 31 August 2015 - 09:56 AM
It's like... I can sort of see how it's understandable, but then I feel as if I'm making excuses for them. He clearly has a headgear in the video. :/
They pay me to post.
Posted 31 August 2015 - 10:34 AM
I am not in charge of the GM team and firing new people (i think this one was new) is harsh for a kind of understandable mistake.
thats fine i suppose im just a bit po'd at the behavior of the constant "mistakes" they do.
I made it Off Topic
Posted 31 August 2015 - 10:42 AM
Okay so looking at the ticket.. the GMs did think that the gear was the real gear. But they did not suspend for that gear. They thought that you were using a third party program to see hidden characters. This is a more reasonable ban than I at first thought. Please understand that to them they see no MP carded item but MP card effects in the video.
However, it should have been looked into more in depth as looking at the character I was able to find the MP card within seconds. Were going to restore lost days of VIP to the account as the ban shouldn't have happened. Warnhal is going to show the GMs where they went wrong on the ban.
meanwhile
8th reply by the ticket sender
Edited by Campitor, 31 August 2015 - 10:53 AM.
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Posted 31 August 2015 - 10:45 AM
meanwhile
8th reply by the ticket sender
https://i.imgflip.com/qd1vd.jpg
I dont know how many times a mod has to tell some one to *stop putting ticket number in forums only in private msg*
I dont think people really want to listen until some one hijacks their info and then they run to forums crying durrr durrr
I made it Off Topic
Posted 31 August 2015 - 10:47 AM
Oh, I have no problem with anybody who can socially engineer my email from me in order to read that ticket. Infact, I have no issue with anybody reading that ticket.
Disclaimed enough for you?
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Posted 31 August 2015 - 10:52 AM
Oh, I have no problem with anybody who can socially engineer my email from me in order to read that ticket. Infact, I have no issue with anybody reading that ticket.
Disclaimed enough for you?
Do i look like a mod >.>
you take it up with them their rules and regulations.
Doesn't matter if your so called disclaimed are not, you dont want to follow what they say yet u want get their attention with you Notice Me Higher ups act.
But of course you dont care so i guess its fine lol
Anyway back to the topic at hand, those gm's need to be held responsible and do stuff better?
If all the new people are the only ones doing the tickets where are the vets that do the tickets where did they go?
Edited by ShinobiEX3, 31 August 2015 - 10:54 AM.
I made it Off Topic
Posted 31 August 2015 - 10:55 AM
Do i look like a mod >.>
you take it up with them their rules and regulations.
Doesn't matter if your so called disclaimed are not, you dont want to follow what they say yet u want get their attention with you Notice Me Higher ups act.
But of course you dont care so i guess its fine lol
It is my privacy and I'll violate it if I want to. Unless you can quote the specific rule where it says I'm not allowed to.
That'd make you better than any mod here.
posting the ticket number is the closest I can get to humilating that guy and the crappy GM team in public. Hey Campitor - you might want to explain to that ticket sender what happened and why. Cuz they're pretty pissed off.
Darned Forever
Posted 31 August 2015 - 11:02 AM
It is my privacy and I'll violate it if I want to. Unless you can quote the specific rule where it says I'm not allowed to.
That'd make you better than any mod here.
posting the ticket number is the closest I can get to humilating that guy and the crappy GM team in public. Hey Campitor - you might want to explain to that ticket sender what happened and why. Cuz they're pretty pissed off.
Does this person have a time stamp on the video I should look at?
Watching the videos
I made it Off Topic
Posted 31 August 2015 - 11:03 AM
Does this person have a time stamp on the video I should look at?
Check your PM.
e: it was the third reply. I understand it was lazy reporting, but wow.
Edited by XStorm, 31 August 2015 - 11:07 AM.
Too Legit To Quit
Posted 31 August 2015 - 11:15 AM
Outsourcing support GM's to the Philippines sounds like the worst possible idea that WP could have come up with. Hello, long history of corruption.
They pay me to post.
Posted 31 August 2015 - 12:18 PM
Outsourcing support GM's to the Philippines sounds like the worst possible idea that WP could have come up with. Hello, long history of corruption.
The lower tier GMs have no ability to unban accounts or do anything major from my understanding.
Amateur Blogger
Posted 31 August 2015 - 02:08 PM
so it means gaming promotion via troll overlays is allowed and permitted to bloom?
Are you new to twitch or something?
Go watch the major streamers and check them out, then come back to me with this statement please.
I made it Off Topic
Posted 31 August 2015 - 03:15 PM
Could the staff please give guidelines on how to avoid being banned for overlay shenanigans?
Awarded #1 Troll
Posted 31 August 2015 - 03:19 PM
developers and publishers don't always know their games.
its like forgetting your kid's name. well for the developer.
happens all the time. 
sometimes they don't know they even had that game.
Edited by EinZweiDrei, 31 August 2015 - 03:24 PM.
Loyal White Wolf
Posted 01 September 2015 - 12:27 PM
Fire them >.> make a example out of em
things must change
How about you leave human resource decisions to them? If everyone got fired for a misunderstanding then nobody would be employed. Firing should be more reserved for something like recalling a guild leader to an emp behind a defense or something of that nature. As stupid as it sounds, its a reasonable mistake and was worked out from my understanding.
Edited by Inubashiri, 01 September 2015 - 12:27 PM.
Valkyrie
Posted 01 September 2015 - 02:45 PM
How about you leave human resource decisions to them? If everyone got fired for a misunderstanding then nobody would be employed. Firing should be more reserved for something like recalling a guild leader to an emp behind a defense or something of that nature. As stupid as it sounds, its a reasonable mistake and was worked out from my understanding.
Who would do that? 
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