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how long does it take to get my WPE?


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#1 aleksizan

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Posted 17 October 2015 - 08:33 PM

I purchase WPE earlier using my mastercard but i didn't get any WPE. Now my question is how long does it take for me to get the WPE i purchase? i checked my bank account and they already charge me, i already file a ticket and this is what i receive

 

This is an automated response to let you know that we have your recent submitted ticket in our system and tickets are responded to in the order they are received.

Your ticket has been received and has been assigned a ticket number of [DELETED].  Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue.

Based upon the contents of your Ticket, we have identified the following Knowledge Base Articles that may be helpful to you:
 

  1. All About WarpPortal Energy (WPE)
  2. Terms of Service
  3. Ragnarok Online: Valkyrie Uprising User Agreement
  4. Ragnarok Online 2 User Agreement
  5. Ragnarok Online 2 User Agreement


Thank you,
WarpPortal Support Team

 

should i wait or for the support team to reply? or should i accept that they took my $25 for nothing?


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#2 KyrieDielle

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Posted 17 October 2015 - 08:45 PM

First payment check usually takes 24 to 48 hours. If it takes more than 2 days, send a ticket. Also, they didn't take your $25. Your first payment will only serve as a check and it will not be deducted on your MC.


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#3 Agitodesu

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Posted 17 October 2015 - 09:57 PM

Kaishun is right. When you buy WPE for the first time it takes 1-2 days to process the payment afterwords it will be quick and simple.


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#4 aleksizan

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Posted 19 October 2015 - 05:17 PM

This is the second day and still no WPE :p_sad: the money is taken and i already submitted a ticket. It's time for me to quit this game. bye :wave:


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#5 VModCinnamon

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Posted 19 October 2015 - 05:55 PM

This is the second day and still no WPE :p_sad: the money is taken and i already submitted a ticket. It's time for me to quit this game. bye :wave:

 

Too soon, please be patient.

Make sure the ticket is sent to the Payment support department, you may private message me that ticket number as well but a super duper fast resolution can't be promised.


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