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Amateur Blogger
Posted 29 October 2015 - 05:04 PM
as the title says i tried to do it but when i did the warp portal virtual gift card i filled up d necessary info and got an error after submitting, i checked my WP merchandise i have the invoice number, did it go thru or not?
coz ive checked my email lots of times and i didn't get anything from warp portal.
Is there any other way 2 get d code since the email was optional(i did put it in just to clarify)??
Amateur Blogger
Posted 30 October 2015 - 05:13 PM
yes that option.. i dont remember the exact error message anymore.. all i remember is the line "account is logged in" which doesnt make much sense >.< i just sorta freaked out and closed the tab immediately>.<
Edited by LazyyBumm, 30 October 2015 - 05:23 PM.
Tranquility
Posted 30 October 2015 - 11:00 PM
If your WPE was deducted and no code was provided then submit a support ticket to the payment support department providing the invoice number. If your WPE is intact then I doubt the process was completed so give it another go using a different web browser.
The WPE gift code and the transaction details are automatically sent to your registered email of the WP account, so look through your email spam/junk folder just in case.
When sending a support ticket make sure it is done from a verified support account.
To send a ticket the proper way check this guide.
Amateur Blogger
Posted 31 October 2015 - 02:57 PM
Thanks for the reply, I sent a ticket last 10/29/15 (when it happened) with the invoice# included hopefully i get a message about it by next week..i got the auto-reply message so mt ticket did go thru, now I'm not sure to get VIP until this gets resolved..
Tranquility
Posted 31 October 2015 - 09:19 PM
Sometimes response notifications are not sent properly to the registered email, so make sure to check the progress of a ticket through your support account.
Amateur Blogger
Posted 01 November 2015 - 03:49 PM
do they work on them on weekends as well or just weekdays?
My Offline Life is Nonexistent.
Posted 01 November 2015 - 03:56 PM
Amateur Blogger
Posted 02 November 2015 - 01:06 PM
how long does this kind of tickets usually take to process?
Tranquility
Posted 02 November 2015 - 01:29 PM
Can you please private message me the ticket number?
Amateur Blogger
Posted 02 November 2015 - 06:04 PM
oh its fixed now thanks for the concern ^^ u can close this now
Tranquility
Posted 02 November 2015 - 09:38 PM
Good news! Will lock the topic per your request.
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