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Please check (or fix) support.warpportal.com


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5 replies to this topic

#1 MahouNanoha

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Posted 30 November 2015 - 01:41 PM

- Can't login. It doesn't display any error. Just no response.

- When tried to recover a password, only an empty mail with no recover link was sent.

- When submitted a ticket, no confirmation email as I normally get.


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#2 Scott

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Posted 30 November 2015 - 01:53 PM

I've had issues with warp portal and adblockers, so maybe you need to turn it off if you have one.


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#3 VModCinnamon

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Posted 30 November 2015 - 02:26 PM

It could be one of the following:

  • You are using your game account credentials to login, the support page requires a separate account registration.
  • The entered Id/password are incorrect. Right now the only way to resolve this is to submit a ticket, password recovery option is partially disabled.
  • Web browser issue, try a different one.

For the email confirmation, please check the email spam/junk folder.


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#4 MahouNanoha

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Posted 30 November 2015 - 04:04 PM

It could be one of the following:

  • You are using your game account credentials to login, the support page requires a separate account registration.
  • The entered Id/password are incorrect. Right now the only way to resolve this is to submit a ticket, password recovery option is partially disabled.
  • Web browser issue, try a different one.

For the email confirmation, please check the email spam/junk folder.

 

I have the id for the support system.

 

Even when put in random strings for both user/pwd such as erfhjegrf and press login, it doesnt show me any errors for both Safari and Chrome. This is strange. It had never happened to me b4. to  No idea why....

 

can anyone please try to login?

 

 

ps. my ad block is currently disabled.


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#5 VModCinnamon

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Posted 30 November 2015 - 04:09 PM

WP support login is working fine right now.


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#6 MahouNanoha

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Posted 30 November 2015 - 05:02 PM

yea, its working normally now. No idea why it wasnt working 2-3 hours ago.


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