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#1 Zeusterae

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Posted 23 January 2016 - 11:54 PM

Hi everyone,

 

I am currently having trouble with getting VIP with my steam account. When I click to buy VIP points it sends me to the page with the options for credits but only is showing me buy 500 KP and no other option... there is problem with Steam? or other options are not longer availables?

 

Regards


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#2 VModCinnamon

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Posted 24 January 2016 - 12:07 AM

Hey there,

Is this your first time purchasing points on that account?


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#3 Zeusterae

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Posted 24 January 2016 - 01:22 AM

Hey there,

Is this your first time purchasing points on that account?

 

No, I have bought item mall points several times before (last year) this is my first time this year.


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#4 VModCinnamon

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Posted 24 January 2016 - 01:58 AM

Okay, I am seeing the same issue on my side. There is only 500 Item mall Points option and nothing under Premium Services. Not sure if this is intended, will get it reported on Monday.


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#5 Zeusterae

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Posted 24 January 2016 - 12:39 PM

Okay, I am seeing the same issue on my side. There is only 500 Item mall Points option and nothing under Premium Services. Not sure if this is intended, will get it reported on Monday.

 

Thanks


Edited by Zeusterae, 24 January 2016 - 12:58 PM.

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#6 VModCinnamon

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Posted 24 January 2016 - 10:46 PM

Update:

- Due to recent increases in charge backs on steam purchases with new users we had to put restrictions in place for newer accounts that are considered at risk for this activity.

 

The VIP restriction will be looked into tomorrow.


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#7 Zeusterae

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Posted 24 January 2016 - 11:09 PM

Update:

- Due to recent increases in charge backs on steam purchases with new users we had to put restrictions in place for newer accounts that are considered at risk for this activity.

 

The VIP restriction will be looked into tomorrow.

 

I can understand that but my account is more than a year old XD. Thanks for the update tho :)


Edited by Zeusterae, 25 January 2016 - 01:56 AM.

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#8 Zeusterae

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Posted 28 January 2016 - 05:15 PM

Hi VmodCinnamon. I have contacted steam and then gravity and they gave similar answer to yours and told me that I will need to buy the 500 points to rebuild credibility after a few days. Can you confirm this? I found it quit ridiculous considering that my account is older than a year and I have bought heaps of points through steam.practically all the time my account has been VIP.

Cheers
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#9 VModCinnamon

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Posted 28 January 2016 - 05:40 PM

For points purchases I don't know but I will ask, the VIP portion will be looked into hopefully this Friday.


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#10 Nochnaya

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Posted 29 January 2016 - 05:58 AM

Have the same situation here. Don't know what to do.


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#11 Nochnaya

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Posted 29 January 2016 - 06:07 AM

I just bought 500 KP and in the end Steam says: Notice Your account cannot purchase any more points today.

Why? What I did wrong? I just want to buy VIP because my expiring soon. T__T


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#12 JackPurcell

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Posted 29 January 2016 - 06:24 AM

so,in that case, can i transfer my steam account to warpportal account? quite inconvience for me when this problem happen...


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#13 Necrohealiac

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Posted 29 January 2016 - 06:26 AM

they only way you can make the transfer is if steam no longer supports RO in your region.
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#14 Nochnaya

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Posted 29 January 2016 - 01:49 PM

Can me anyone tell, if I ever have to buy VIP?


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#15 VModCinnamon

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Posted 29 January 2016 - 05:04 PM

The VIP option should be appearing now, please check and let us know if you have issues.


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#16 Nochnaya

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Posted 29 January 2016 - 11:15 PM

Thanks! I can buy VIP for 30 days now, but can't buy KP.


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#17 VModCinnamon

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Posted 30 January 2016 - 10:47 PM

Thanks! I can buy VIP for 30 days now, but can't buy KP.

 

Do you still see 500 points option only?


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#18 Nochnaya

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Posted 31 January 2016 - 08:43 AM

Do you still see 500 points option only?

 

No. Today i can buy 30 day vip and 500 KP, but no special offer


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#19 Zeusterae

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Posted 03 February 2016 - 01:28 PM

same here


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#20 tugeRAW

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Posted 11 February 2016 - 12:33 PM

me too.

I already purchased VIP(7$) and twice 500kp(5$) but still when I try to purchase it still have same two options..

500kp=5$ and the VIP/1month (7$) nothing more.


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#21 VModCinnamon

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Posted 11 February 2016 - 12:45 PM

Please read this.


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#22 KerSmack

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Posted 11 February 2016 - 02:59 PM

My wife is having the same issue, she can't get VIP and can only spend 5$ i day, is there a way to swap her STEAM "account" to a WP one i made a ticked and MSG a GM on here im hoping to get this done because STEAM is being garbage to me considering i haven bought over 1000$ of STEAM games haha??


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#23 Arkdash

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Posted 04 January 2019 - 05:37 AM

My wife is having the same issue, she can't get VIP and can only spend 5$ i day, is there a way to swap her STEAM "account" to a WP one i made a ticked and MSG a GM on here im hoping to get this done because STEAM is being garbage to me considering i haven bought over 1000$ of STEAM games haha

 

 

Does anyone know if I have two accounts with the same email, how can I activate Vip in one account instead of the other? besides knowing if I can change my accounts from steam to WP thanks


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#24 VModCinnamon

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Posted 04 January 2019 - 06:39 AM

Does anyone know if I have two accounts with the same email, how can I activate Vip in one account instead of the other? besides knowing if I can change my accounts from steam to WP thanks

 

Hello Arkdash,

We strongly advise against bumping old topics to what they may contain irrelevant or outdated info.

 

For your questions,
 

how can I activate Vip in one account instead of the other

 

If using WP:
Check support article on adding VIP status to a game ID:
https://support.warp...ip-package.aspx

 

If using Steam, check the following support article:
https://support.warp...SearchID=278907

 

 

besides knowing if I can change my accounts from steam to WP thanks

 

Unfortunately, this is not possible.

 

Should you have any questions, feel free to let us know.


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