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WPE first time payment


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#1 Mayhem

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Posted 24 February 2016 - 05:58 AM

The site says that it may take "up to 24 hours" to verify payment and I have submitted a few tickets already.

 

Anyone know how else to get this done or how long this takes in real time?

 

 


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#2 VModCinnamon

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Posted 24 February 2016 - 07:26 AM

Did you send the ticket to the payment support department? Also kindly avoid sending many of the same.

 

Note that the verification process is done manually however the confirmation email is automated but is "keyed off" and requires human interaction. The handling of said verification goes through the weekend as well. Saying that, give it another 12 hours. If there is still no change append a reply to your earlier ticket requesting a follow up.


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#3 Mayhem

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Posted 24 February 2016 - 07:32 AM

Thats basically what I did. I sent one at 24 hours, Then I sent another added to that at 32 hours. I knew it was manual but I guess I just figure when you put that it will be under 24 hours you should expect it cus something might have gone wrong or something.

 

Edit: Actually in two hours will have been 48 hours


Edited by Mayhem, 24 February 2016 - 07:32 AM.

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#4 VModCinnamon

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Posted 24 February 2016 - 07:48 AM

Checking with the CMs about the verification process, will report back if I get an update, for now stay put.

If possible close the second ticket, generally sending multiple tickets about the same issue will slow down the handling. 

 

Update:

According to CM, you should have received an email within 24 hours telling you that if you are approved or not. If not a ticket should be sent to the payment support department.


Edited by VModCinnamon, 24 February 2016 - 08:27 AM.
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#5 Mayhem

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Posted 24 February 2016 - 08:27 AM

Just know its not linked to this forum account though. I started new when I came back like a fresh start. Hence why I have to go through all this again.

 

Oh yea I couldnt get the second one taken back.


Edited by Mayhem, 24 February 2016 - 08:28 AM.

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#6 Mayhem

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Posted 24 February 2016 - 08:52 AM

Ok just checked my email. I have received it saying that I am approved. Back when I did this last time and the way everything its written it should have processed my payment that I made to start all this. I still dont have wpe in the account so I worry about paying again, dont want to get charged double. Do I have to submit another ticket?

 

 

Thank you a lot for helping out Cinnawesome. You truely do a lot

 


Edited by Mayhem, 24 February 2016 - 09:35 AM.

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#7 VModCinnamon

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Posted 24 February 2016 - 09:35 AM

The user will not and should not be charged during this process.


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