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Help! I can NOT LOGIN - Issue Thread


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#1 Leonis

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Posted 01 March 2016 - 05:05 PM

Hello everyone,

 

We're trying to differentiate certain issues, so I'm heading up a few topics that are similar, but can be actually different issues when it comes to being unable to connect.

 

So, if you are not able to patch, this is the wrong thread for you.

 

This thread is for anyone who is able to patch, but can not log in.

 

Helpful information:

  1. Your Operating System:
  2. Location you are connecting from:
  3. The time you created the report:
  4. A tracert report.

Q: How do I do a tracert report?

Spoiler

 

This information can greatly assist us in identifying where your connection issue may be coming from, or if we may need to look in to some internal settings that could be causing difficulty in connecting.

 

Thank you


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#2 RIDsai

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Posted 01 March 2016 - 06:26 PM

1. Windows 8.1 

Processor: AMD FX-7500 Radeon R7, 10 Compute Cores 4C + 6G 2.10 GHz

System type: 64-bit Operating System, x64-based processor
2. Connecting from US West Coast
3. Pm'd

Edited by RIDsai, 02 March 2016 - 03:47 PM.

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#3 ninecloud

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Posted 01 March 2016 - 06:38 PM

The current solution for me was to close all external programs and startups. Also disabled firewall and antivirus. I couldn't get on and it kept closing on me until I only let MA run


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#4 Windrunner99

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Posted 01 March 2016 - 06:40 PM

  1. Your Operating System: Windows 7 64
  2. Location you are connecting from: Brazil
  3. tracert report. Pmed
 

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#5 SuggestName

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Posted 01 March 2016 - 08:53 PM

  1. Your Operating System: Windows 7 64
  2. Location you are connecting from: Brazil
  3. tracert report
Microsoft Windows [versão 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.

C:\Users\...>tracert www.warpportal.com

Rastreando a rota para web.warpportal.com [2001:418:4005:101:1::39]
com no máximo 30 saltos:

  1    <1 ms    <1 ms    <1 ms  2804:7f5:f080:984e:5edc:96ff:feb7:dab3
  2     6 ms     5 ms     5 ms  2804:7f4:2000:1::6b
  3    52 ms    51 ms    50 ms  2804:7f4:2000:1000::365
  4    42 ms    43 ms    43 ms  2804:7f4:2000:1::121
  5    38 ms    39 ms    39 ms  2001:450:2002:2af::1
  6   210 ms   211 ms   210 ms  2001:450:2008:100::a
  7     *      210 ms   211 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
  8   210 ms   210 ms   210 ms  portal.demarcation.gravityus.com [2001:418:4005:100::2]
  9   211 ms   210 ms   211 ms  warpportal.com [2001:418:4005:101:1::39]

Rastreamento concluído.

C:\Users\...>

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#6 DntMessWithZohan

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Posted 01 March 2016 - 09:32 PM

  1. Your Operating System: Windows 7 64
  2. Location you are connecting from: Brazil
  3. tracert report.
Microsoft Windows [versão 6.1.7601]
Copyright © 2009 Microsoft Corporation. Todos os direitos reservados.
 
C:\Users\...>tracert www.warpportal.com
 
Rastreando a rota para web.warpportal.com [2001:418:4005:101:1::39]
com no máximo 30 saltos:
 
  1    <1 ms    <1 ms    <1 ms  2804:7f5:f180:c28c:5edc:96ff:fea3:8fbc
  2     4 ms     4 ms     4 ms  2804:7f4:2000:1::6c
  3     5 ms     4 ms     4 ms  2804:7f4:2000:1000::10b
  4    18 ms    19 ms    19 ms  2804:7f4:2000:1::121
  5    16 ms    16 ms    16 ms  2001:450:2002:2af::1
  6   190 ms   190 ms   214 ms  2001:450:2008:100::a
  7   184 ms     *      184 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
  8   190 ms   190 ms   190 ms  portal.demarcation.gravityus.com [2001:418:4005:100::2]
  9   185 ms   185 ms   185 ms  web.warpportal.com [2001:418:4005:101:1::39]
 
Rastreamento concluído.
 
C:\Users\..>

 

 

 


Edited by Leonis, 04 March 2016 - 10:02 AM.

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#7 Pedross27

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Posted 02 March 2016 - 12:52 AM

  1. Your Operating System: windows 10
  2. Location you are connecting from: Brazil

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#8 Noblelez

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Posted 02 March 2016 - 04:06 AM

Your Operating System: Windows 7 64

 

Location you are connecting from: Venezuela :heh:

 

tracert report :hmm: :hmm: :hmm:

 

Microsoft Windows [Versión 6.1.7601]
Copyright © 2009 Microsoft Corporation. Reservados todos los derechos.

C:\Users\Noblelez>tracert www.warpportal.com

Traza a la dirección web.warpportal.com [128.241.93.57]
sobre un máximo de 30 saltos:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     1 ms     1 ms     1 ms  192.168.1.1
  3    37 ms    38 ms    36 ms  186-91-64-1.genericrev.cantv.net [186.91.64.1]
  4    37 ms    36 ms    36 ms  172.16.183.65
  5    47 ms    46 ms    48 ms  10.150.0.145
  6    57 ms    55 ms    55 ms  10.82.0.145
  7    49 ms    49 ms    49 ms  10.82.0.130
  8    96 ms    96 ms    99 ms  so-3-3-0.usa.nmi-core01.columbus-networks.com [63.245.40.137]
  9    96 ms    96 ms    96 ms  xe-1-0-3.usa.nmi-teracore01.columbus-networks.com [63.245.5.108]
 10    89 ms    88 ms    89 ms  xe-0-3-0-0.r04.miamfl02.us.bb.gin.ntt.net [157.238.179.9]
 11    86 ms    86 ms    86 ms  ae-3.r21.miamfl02.us.bb.gin.ntt.net [129.250.4.250]
 12   121 ms   121 ms   121 ms  ae-4.r22.dllstx09.us.bb.gin.ntt.net [129.250.2.219]
 13   149 ms   149 ms   150 ms  ae-5.r22.lsanca07.us.bb.gin.ntt.net [129.250.7.69]
 14   150 ms   150 ms   151 ms  ae-1.r01.lsanca07.us.bb.gin.ntt.net [129.250.3.123]
 15     *        *      145 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.172.90.170]
 16   147 ms   146 ms   146 ms  portal.demarcation.gravityus.com [204.2.170.50]
 17   146 ms   146 ms   146 ms  web.warpportal.com [128.241.93.57]

Traza completa.
:ic:


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#9 Agitodesu

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Posted 02 March 2016 - 07:55 AM

Operating system: Windows 7 64
 
Location CA, USA
 
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\...>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [2001:418:4005:101:1::39]
over a maximum of 30 hops:
 
  1     1 ms    <1 ms     1 ms  2602:306:bc73:9be0::1
  2    17 ms     *       19 ms  2602:300:c533:1510::15
  3    22 ms    22 ms    24 ms  sffca402igs.ipv6.att.net [2001:1890:ff:ffff:12:122:114:29]
  4    23 ms    21 ms    21 ms  att-gw.sffca.ntt.net [2001:1890:1fff:413:192:205:37:58]
  5    22 ms    23 ms    21 ms  ae-11.r22.snjsca04.us.bb.gin.ntt.net [2001:418:0:2000::8d]
  6    37 ms    37 ms    36 ms  ae-6.r23.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::112]
  7    32 ms     *        *     ae-2.r01.lsanca07.us.bb.gin.ntt.net [2001:418:0:2000::146]
  8    31 ms    32 ms    31 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [2001:418:0:5000::189]
  9    33 ms    32 ms    32 ms  portal.demarcation.gravityus.com [2001:418:4005:100::2]
 10    34 ms    33 ms    33 ms  web.warpportal.com [2001:418:4005:101:1::39]
 
Trace complete.
 
C:\Users\...>

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#10 evofurry

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Posted 02 March 2016 - 01:41 PM

  1. Your Operating System: Intel® Core™ i7-4700MQ CPU @ 2.40GHz
  2. System Type: 64-bit Operating System, x64-based processor
  3. Location you are connecting from:Australia
  4. A tracert report. Pm'd

Edited by evofurry, 02 March 2016 - 01:41 PM.

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#11 Unknown19960301

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Posted 03 March 2016 - 05:37 PM

Operating System : Windows 7 32

 

Location connecting from : Malaysia

 

Tracert report : Microsoft Windows [Version 6.1.7600]

Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Edwin>tracert www.warpportal.com
 
Tracing route to web.warpportal.com [128.241.93.57]
over a maximum of 30 hops:
 
  1     3 ms     2 ms     2 ms  D-Link.Home [192.168.1.1]
  2    36 ms    35 ms    55 ms  10.74.128.218
  3    33 ms    32 ms    35 ms  10.74.128.221
  4    91 ms    69 ms    69 ms  10.55.41.164
  5    66 ms    73 ms    68 ms  10.55.41.165
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
 
 

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#12 HeavyHustle

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Posted 06 March 2016 - 02:53 AM

1. Operating System : Windows 10

2. Country connecting from: USA

3. PM'd you the tracert


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