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[Payment issue] Why is this blank?


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#1 bloodyrascal

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Posted 01 March 2016 - 10:21 PM

Why does it not display the conversion rates or select amount?


AcbLGsY.jpg
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#2 Lazaruce

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Posted 02 March 2016 - 01:14 AM

check your browser or clear the cache. 

Mine is perfectly working 


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#3 Potatold

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Posted 02 March 2016 - 01:38 AM

As far as I know, not accessible for some countries.
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#4 bloodyrascal

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Posted 02 March 2016 - 03:44 AM

check your browser or clear the cache.
Mine is perfectly working


Done, still doesn't work.
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#5 bloodyrascal

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Posted 02 March 2016 - 03:45 AM

As far as I know, not accessible for some countries.


Was working perfectly some months ago. How do find out if it's still available for my country or not?
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#6 ChaoticRK

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Posted 02 March 2016 - 07:11 AM

Use another browser like IE or Mozilla. If not try Chromium.


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#7 bloodyrascal

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Posted 02 March 2016 - 09:11 AM

Use another browser like IE or Mozilla. If not try Chromium.

 

Tried all. Still same.


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#8 Oda

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Posted 02 March 2016 - 09:31 AM

Is it only blank when selecting that specific payment option?


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#9 Potatold

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Posted 02 March 2016 - 10:41 AM

Is it only blank when selecting that specific payment option?

Yes for me, been this way for over a year now.
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#10 bloodyrascal

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Posted 02 March 2016 - 11:22 AM

Is it only blank when selecting that specific payment option?


Yes. Rest all are working. Only this one doesn't show up.
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#11 Oda

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Posted 02 March 2016 - 01:19 PM

It might be that your regions are no longer supported by bokupay. It doesn't look like our payment team has put in any restrictions against you being able to pay with that method, so it's possible the issue is with the payment method. 


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#12 bloodyrascal

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Posted 02 March 2016 - 07:07 PM

Oh okay, thank you. I will contact Boku Pay then.
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