7 replies to this topic

[xzrudy]

I made my first payment on Saturday night, and I thought it would take until Monday to receive the confirmation e-mail so I waited, but nothing happened and I send a Ticked on Tuesday night, it has passed more than 24hrs since the ticked was send and I still haven't received a confirmation e-mail.

 

 

By the way, I tried to do the first payment twice, one on Saturday night and the other on Sunday, both with a credit card. 

[ZeroTigress]

The very first payment is never processed because it goes through verification. Only the second payment onward is processed. Did your second payment go through?

[xzrudy]

The second payment never was processed, and that's why i send a Ticked on Tuesday, and i'm still waiting for response.

[ZeroTigress]

Did you check your ticket by logging into your Support account or were you hoping for an email response? Their email system is not very reliable, if at all.

[xzrudy]

Yeah, I created an account into the Support Center of Warportal, and i send a ticked from there,

and i received an e-mail with the number of my ticket.

[ZeroTigress]

But did you look at your ticket on the Support site today?

[xzrudy]

Yeah I've seen the ticket every day since 01/ March/ 2016, the day i send the ticket, and when I see the ticket it says the last time it was checked was on 01 / march / 2016; the same day i send it.

I dunno if the first payment verification is only with credit card or with all the payment options because I migth use a different one...

[ZeroTigress]

The verification is only with credit cards, I think, because of chargeback issues associated with them. If you prefer to use a different payment option, you can do so, but I don't think it'll stop your current payment from being processed right now.

You can try replying to the ticket to bump it, that usually works for me to get a GM's attention.