8 replies to this topic

[OliverQueen12]

Hello!

 

I'm currently using Windows 7 and downloaded the game. However, after putting ragexe and clragexe to run as admin and after several attempts at reinstalling, I still get the message

 

"The application failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail."

 

Any help regarding this matter is greatly appreciated. Thanks!

[VModCinnamon]

Please check under the remove programs list from Control Panel if you have any Microsoft Visual C++ package installed. Take a screenshot or list the installed packages in your next reply.

[OliverQueen12]

I don't have any Microsoft C++ package installed. However, in my uninstall and change program list, I have the following:

 

utorrent

Adobe Reader X (10.1.2)

avast! Free Antivirus

Google Chrome

Many Cam 5.0.5

Microsoft Enterprise 2007

Mozilla Firefox 15.0

Mozilla Maintenance Service

Ragnarok Online

Skype 16.4

Spotify

USB Disk Security

VLC Media Player 2.0.3

 

I hope that these are the ones you are looking for. =)

 

[VModCinnamon]

Get Microsoft Visual C++ 2012 package first, see if this resolves the issue.

 

https://www.microsof...s.aspx?id=30679

 

Also make sure Ragnarok.exe and ClassicRO.exe are white-listed on Avast's restriction list.

[OliverQueen12]

I got the Microsoft Visual C++ 2012 package and Ragnarok.exe and ClassicRO.exe are white-listed on Avast but I'm still getting the same message as above.

[VModCinnamon]

Check my edit in this post, would like to see the error log.

[OliverQueen12]

Here is what I've been getting after following your instructions from the other link:

 

Log Name:      Application

Source:        SideBySide

Date:          3/9/2016 11:27:57 AM

Event ID:      33

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      dell-PC

Description:

Activation context generation failed for "C:\Gravity\Ragnarok Online\Ragnarok.exe". Dependent Assembly Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.

Event Xml:

<Event xmlns="http://schemas.micro...08/events/event">

  <System>

    <Provider Name="SideBySide" />

    <EventID Qualifiers="49409">33</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-03-09T03:27:57.000000000Z" />

    <EventRecordID>968</EventRecordID>

    <Channel>Application</Channel>

    <Computer>dell-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8"</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>C:\Gravity\Ragnarok Online\Ragnarok.exe</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

[VModCinnamon]

Microsoft.VC90.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8".

 

First try to get the missing version (2008 release) mentioned in the error log from the following link:
https://www.microsof...ails.aspx?id=29

 

If the error persists get the 2010 version:

https://www.microsof...ls.aspx?id=5555

 

Keep us updated.

[OliverQueen12]

The issue has been resolved. Thanks VM Cinnamon!