The ticket system is the best way to deal with issues like this. When you make a ticket, include all of the details you can and include screen shots, especially in a case like this.
In general, when reporting "ill-mannered" activity, support will not tell you the end result of that report because that's between them and the player involved. But they will notify you that they received the ticket and are investigating. Some cases take longer to investigate than others so that could take some time.
If you haven't already made a support account so you can view and reply to your tickets online, you might want to consider doing that. Go to this page https://support.warp...in/Default.aspx and click on "Register". Otherwise the replies will be sent to your email so check the spam folder in case they got misdirected.
I know this probably isn't the answer you want, but right now the only way to deal with cheaters is through the ticket system. Feel free to pm me if you have any questions