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#1 2549160425111438907

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Posted 03 May 2016 - 03:08 AM

Hey,

I made my Dragon Saga Account on Steam (maybe thats why my nickname is a number) and wanted to top up some IM points (with Paypal). But there was only one option: 1050 IM for 7.80€. I wanted to top up more thats why I downloaded the client ffrom the warpportal homepage to play without steam and I was hoping to have more Top Up options. But when I log in I dont have any options to top up. 

 

Screenshot: <>

 

I also made another account with a different email and there I have all options.

 

Screenshot: http://imgur.com/yZsqR1M

 

And yes, I cleared cookies, Browser history, tried with and without Adblock and different browsers...

 

I hope you can help me


Edited by VModCinnamon, 03 May 2016 - 04:53 AM.
First screenshot removed for security reasons.

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#2 VModCinnamon

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Posted 03 May 2016 - 04:51 AM

Hello,

If the account was created through Steam then you are obliged to use Steam overlay for your IM purchases, using WP Power-Up option in this case will return an empty page. The limited option on Steam is intended specially for new accounts, this is a security measure to counter charge back incidents.


Edited by VModCinnamon, 03 May 2016 - 05:01 AM.

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#3 2549160425111438907

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Posted 03 May 2016 - 04:59 AM

Hey, but on Steam I can only top up 1050 IM (equals 7,80€) and only one time a day! When can I top up more?


Edited by 2549160425111438907, 03 May 2016 - 05:04 AM.

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#4 Campitor

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Posted 03 May 2016 - 09:41 AM

Please submit a ticket to the payment team at https://support.warpportal.com


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