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WP energy cannot convert to IM points?


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#1 steven7436

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Posted 04 May 2016 - 05:53 PM

i just bought wp energy today, when i click the convert WP energy at the dragon saga, it wont convert WP energy to IM points. It just refresh the page only. i'm buying the correct WP energy right? :hmm:

since i click on the top up at dragon saga cash shop, it pop a browser of warp portal, so i guess i can top up via warp portal. In the end i did get WP energy, but could not convert it to IM points.


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#2 5143121023173906760

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Posted 04 May 2016 - 06:50 PM

If you created your game account through Steam, it might be the reason that you aren't allowed to convert WPE into IMP.

 

In order to use your WPE, create a new game account through this website, and add IMP to your fresh new account. :)


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#3 VModChimichanga

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Posted 04 May 2016 - 07:44 PM

Hmm. That weird. I've gone ahead and forwarded it to the staff. In the meantime, open a ticket with support under billing support.

https://support.warp...in/Default.aspx

Edited by VModChimichanga, 04 May 2016 - 07:45 PM.

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