112 replies to this topic

[jaxspicing]

I was able to log-in without using VPN, how about everyone else? Hope everyone can log-in now.

still cant log in

[Dragonlark]

The most recent server restart should have resolved this issue at this time. If you are still experiencing connection problems, please let us know. 

[esward]

did the server restart done? still cant log in

[jaxspicing]

The most recent server restart should have resolved this issue at this time. If you are still experiencing connection problems, please let us know. 

still cant log in ((((

[Bunny]

I still cant log in even after server restart

[bumblebee0830]

i can log in now, guys try to restart your internet maybe it can help... thanks dragonlark!

[oiggio]

icant still login.. why this happening to me? its been 4days sincealways like this. always showing server maintenance... nothing changes after the server restarts

[Banrukai]

I'm no expert but I think someone tried to DDoS the WarpPortal server. Hence with that attack, the server firewall initiated some IP blocking which is not easy to trace one by one. Server Admin will be unable to free up the blocked IP since one or more of those IPs are actually the attacker. Hence, this issue will be long standing and pain staking to the network admin and security admin, which most of the time is only 1 guy. Or they're just eating pie and not checking the issue.

Most likely the issue. I believe Genesis is the one that handles the network side of things too, along with being the Developer now. Busy guy

[VModCupcake]

Today's server restart did correct the login issues some players are having. 

 

If you are still having a problem logging in, please make a ticket. Include as much information in the ticket as you can. That will help narrow down where this is still happening and to who.

Here is the link to the support page https://support.warp...in/Default.aspx  After you have made your ticket, you might want to create a special support account so you can view and reply to tickets online. Do that by clicking on "register" on the same page that I linked here.

 

We apologize for any inconvenience this is causing.

[Knubbis91]

Nothing has changed here, still "Checking Warp portal. Please wait."

[8768160424095718987]

3 hours ago I can login without VPN but now it seems that I can't again.

 

Any how, see below my trace route result. My ISP is in Australia.

Spoiler

Tracing route to web.warpportal.com [128.241.93.57]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  10.100.90.7

  2     1 ms     1 ms     1 ms  10.251.220.1

  3     1 ms     2 ms     2 ms  10.170.130.65

  4   519 ms   519 ms   528 ms  10.250.117.141

  5   509 ms   520 ms   515 ms  10.250.117.130

  6   562 ms   578 ms   590 ms  10.250.8.17

  7   561 ms   600 ms   558 ms  10.250.8.18

  8   616 ms   579 ms   579 ms  10.250.8.9

  9   577 ms   586 ms   571 ms  203.208.174.73

 10   619 ms   604 ms   579 ms  203.208.172.158

 11   577 ms   575 ms   581 ms  203.208.171.197

 12   771 ms   764 ms   752 ms  203.208.154.46

 13   757 ms   764 ms   761 ms  las-bb1-link.telia.net [80.239.130.13]

 14   772 ms   755 ms   797 ms  las-b3-link.telia.net [213.155.134.253]

 15   752 ms   776 ms   774 ms  ae-26.r00.lsanca07.us.bb.gin.ntt.net [213.248.101.50]

 16   789 ms   765 ms   748 ms  ae-3.r01.lsanca07.us.bb.gin.ntt.net [129.250.5.29]

 17   769 ms   758 ms   788 ms  xe-0-7-0-1.r01.lsanca07.us.ce.gin.ntt.net [198.172.90.170]

 18   750 ms   740 ms   776 ms  portal.demarcation.gravityus.com [204.2.170.50]

 19   764 ms   757 ms   749 ms  *.playwarpportal.com [128.241.93.57]

 

Trace complete.

Edited by Zurn, 12 May 2016 - 05:37 AM.
Put tracert in spoiler

[rageTGLS]

Still can't login.

[palmt0ptiger]

WHOAAAAAAA! I Can log in again now! Great job admins!         

Hope everyone else can log back in soon. We all love ROSE Online, don't we?