28 replies to this topic

[PacoDeTaco]

I received this email and am not sure what to do.
Module Name: C:\Program Files (x86)\Gravity\Ragnarok Online Renewal\RagFree.exe
Time Stamp: 0x4c2178fd - Tue Jun 22 23:01:17 2010


Exception Type: 0xc0000005

0x006ed2a2 RagFree.exe
0x006e5f26 RagFree.exe
0x006a3411 RagFree.exe
0x00458ee9 RagFree.exe
0x004d48d0 RagFree.exe
0x004e2849 RagFree.exe
0x005e308c RagFree.exe
0x005e1aa7 RagFree.exe
0x006d6fdb RagFree.exe
0x006eb89c RagFree.exe
0x770b3677 kernel32.dll
0x77959d42 ntdll.dll
0x77959d15 ntdll.dll

eax: 0x656c2065 ebx: 0x00000073
ecx: 0x656c2065 edx: 0x7fffffff
esi: 0x7ffffffe edi: 0x0076c970
ebp: 0x0018f5c0 esp: 0x0018f36c

stack 0018f36c - 0018f76c
0018F36C : C8 F6 18 00 F8 94 7F 00 43 72 00 00 CA 7A DF 15
0018F37C : C8 F6 18 00 80 58 DF 15 80 58 DF 15 00 00 00 00
0018F38C : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F39C : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F3AC : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F3BC : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F3CC : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F3DC : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F3EC : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F3FC : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F40C : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F41C : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F42C : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F43C : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F44C : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0018F45C : 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Launch Info
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000
0000 0000 0000 0000 0000 0000 0000 0000

Job : Novice

[DrAzzy]

That's a handler error, and nobody on the forums can get any information out of them.

When did you receive the error? Do you always receive the error when you try to do whatever it is you were doing? Most importantly, are there any other errors that appear before you get the handler error?

Edit: Wait, your client is timestamped June 22, that's the problem. You get a CPalleteRes error right before the grav error, too, i'll bet. You need the renewal update.

You have to download the latest version of the client ( www.irowiki.org/Clients_and_Patches ), and then allow it to patch fully. If you're using Vista or Windows 7, be sure to install RO outside of the Program Files folder, in order to prevent patching problems (make a folder like C:/games or something). Even so, you may need to set the patcher to always run as administrator (rightclick it, properties, and check the box to always run as admin).

Edited by DrAzzy, 08 December 2010 - 08:23 AM.

[PacoDeTaco]

That's a handler error, and nobody on the forums can get any information out of them.

When did you receive the error? Do you always receive the error when you try to do whatever it is you were doing? Most importantly, are there any other errors that appear before you get the handler error?

I got this error today when I went to go to my character select screen for the valkyre server. When I do load up the game though I get this message.

This program cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Check your Internet connection. Try visiting another website to make sure you are connected.

Retype the address.

Go back to the previous page.

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.

However I can get on the internet fine. Im very confused

[DrAzzy]

Ah, okay, well, then, there's a second problem, RO will never work until you fix that, because the patcher is unable to get the list of files it needs in order to patch.

Your Internet Explorer is for some reason unable to connect to the iRO website (the patcher hooks into IE to get the list of files to patch).
Open IE, dig through the settings, and figure out what thing you have set wrong. Often times people have old proxy settings configured that need to be removed. Once you get it fixed, install RO from the latest installer (unless that's the one you've already installed from), and patch it up. Again, if you're using vista/7, you may need to set RO to run as administrator.

Lest you think that this is RO being stupid, most MMORPG and online game patchers hook into IE in the same way (including big names like Blizzard - SC2 does the same thing, and can be broken in the same way.)

Edited by DrAzzy, 08 December 2010 - 08:44 AM.

[PacoDeTaco]

Ah, okay, well, then, there's a second problem, RO will never work until you fix that, because the patcher is unable to get the list of files it needs in order to patch.

Your Internet Explorer is for some reason unable to connect to the iRO website (the patcher hooks into IE to get the list of files to patch).
Open IE, dig through the settings, and figure out what thing you have set wrong. Often times people have old proxy settings configured that need to be removed.

Lest you think that this is RO being stupid, most MMORPG and online game patchers hook into IE in the same way (including big names like Blizzard - SC2 does the same thing, and can be broken in the same way.)

Do you have to use Internet Explorer for RO? Or is there some way to change that cause I use Mozilla Firefox for my internet.

[DrAzzy]

You don't need to "use" internet explorer, but IE must be able to access the RO website successfully. You must adjust settings to bring that about. It doesn't matter if you use a real browser for everything else (I don't use IE either, though i'm a chrome person), but you need to have IE working in order for RO (as well as most other MMO games, and many other programs) to work correctly.

There is no way to not rely on IE, and relying on the IE-callins is the most sound choice from a programmers perspective in terms of compatibility. The dependence on IE is, in my opinion as a programmer, not a design flaw. There are a lot of design flaws in the patcher, but that's not one of them.

Edited by DrAzzy, 08 December 2010 - 09:01 AM.

[PacoDeTaco]

You don't need to "use" internet explorer, but IE must be able to access the RO website successfully. You must adjust settings to bring that about. It doesn't matter if you use a real browser for everything else (I don't use IE either, though i'm a chrome person), but you need to have IE working in order for RO (as well as most other MMO games, and many other programs) to work correctly.

so I have to have internet explorer just in general on my computer so RO can access it? there isnt a way I can make RO access Mozilla for the patch?

[DrAzzy]

so I have to have internet explorer just in general on my computer so RO can access it? there isnt a way I can make RO access Mozilla for the patch?

Correct, you cannot use mozilla (or anything else) in place of IE when a program uses IE-based libraries.

It's impossible to remove internet explorer from a windows installation though, as far as I know (if it's possible, it's hard to do). You've just gotta get it working (you definitely have IE; the error you posted at the top is generated by IE)
Remember, RO is by no means the only program that won't work if your IE doesn't work. Most MMO patchers do the same thing, as do a fairly large number of other programs. So it's something you kinda need to fix anyway >.>

Edited by DrAzzy, 08 December 2010 - 09:19 AM.

[PacoDeTaco]

Correct, you cannot use mozilla (or anything else) in place of IE when a program uses IE-based libraries.

It's impossible to remove internet explorer from a windows installation though, as far as I know (if it's possible, it's hard to do). You've just gotta get it working (you definitely have IE; the error you posted at the top is generated by IE)
Remember, RO is by no means the only program that won't work if your IE doesn't work. Most MMO patchers do the same thing, as do a fairly large number of other programs. So it's something you kinda need to fix anyway >.>

How can I get IE onto my laptop again cause I dont even have it anymore

[DrAzzy]

How can I get IE onto my laptop again cause I dont even have it anymore

Yes you do, that error above came from IE. I think you just deleted the shortcut to it.

Start -> run -> iexplore

will start internet explorer, even if you deleted all the shortcuts to it.

If that doesn't work, then you actually did manage to get rid of most of IE, and you'll need to get it back; break out your windows CD, and start->control panel -> add/remove programs, and check off "Internet Explorer" and follow the onscreen prompts, inserting the CD when indicated. When it's done, run automatic updates (make sure you have the security fixes to IE), open IE, and see if it works, and change settings to make it work if needed.

Edited by DrAzzy, 08 December 2010 - 09:45 AM.

[PacoDeTaco]

Yes you do, that error above came from IE. I think you just deleted the shortcut to it.

Start -> run -> iexplore

will start internet explorer, even if you deleted all the shortcuts to it.

No I dont have IE anymore. I have unistalled it from my computer and everything

[DrAzzy]

No I dont have IE anymore. I have unistalled it from my computer and everything

So doing start -> run -> iexplore did not start IE? In that case, follow above instructions.

[PacoDeTaco]

So doing start -> run -> iexplore did not start IE? In that case, follow above instructions.

What do you mean start>run>iexplore? And what instructions?

[DrAzzy]

What do you mean start>run>iexplore? And what instructions?

Click Start, then select run, and then type: iexplore

The instructions for IE reinstall - I posted them a few posts up (edited them in after posting it, so they may not have been there when you first read it.)

[PacoDeTaco]

Click Start, then select run, and then type: iexplore

The instructions for IE reinstall - I posted them a few posts up (edited them in after posting it, so they may not have been there when you first read it.)

Select run? Like you mean hit the start button for the main window and all and then where is run? I am not computer savvy. lol

[DrAzzy]

Select run? Like you mean hit the start button for the main window and all and then where is run? I am not computer savvy. lol

The start button in the lower left of the screen (unless you moved it), which opens the start menu, from which you select run (bottom, on the right-hand side)

[PacoDeTaco]

The start button in the lower left of the screen (unless you moved it), which opens the start menu, from which you select run (bottom, on the right-hand side)

Yea it isnt there

[DrAzzy]

Ugh, microsoft, on a crusade to make our computers harder to use through horrible default settings...

right click the start menu, click "properties." If you're on the "Taskbar" tab, click the "Start Menu" tab
Click customize.
Click the advanced tab. scroll down to "run command" and check it.
If you are using the Classic Start Menu, there will be no "advanced" tab; check "display run" on the list.

[PacoDeTaco]

Ugh, microsoft, on a crusade to make our computers harder to use through horrible default settings...

right click the start menu, click "properties." If you're on the "Taskbar" tab, click the "Start Menu" tab
Click customize.
Click the advanced tab. scroll down to "run command" and check it.
If you are using the Classic Start Menu, there will be no "advanced" tab; check "display run" on the list.

What do I do after I check run command?

[DrAzzy]

What do I do after I check run command?

Hit OK, and then click the start menu, and run should be there - so click run, and type: iexplore and click ok - and internet explorer will probably start.

Edited by DrAzzy, 08 December 2010 - 11:23 AM.

[PacoDeTaco]

Hit OK, and then click the start menu, and run should be there - so click run, and type: iexplore and click ok - and internet explorer will probably start.

I dont see where run is supposed to show up. where is it supposed to show up?

[DrAzzy]

I dont see where run is supposed to show up. where is it supposed to show up?

It's in the start menu

lower right using the normal start menu - "Run..."

Using classic start menu, it's second from the bottom.

[PacoDeTaco]

It's in the start menu

lower right using the normal start menu - "Run..."

Using classic start menu, it's second from the bottom.

O ok. Yea I cant find it at all right now. I have no idea where it is. So I have to re install IE to my computer to get Ragnarok to run?

[DrAzzy]

O ok. Yea I cant find it at all right now. I have no idea where it is. So I have to re install IE to my computer to get Ragnarok to run?

Yes, you need IE in order to run Ragnarok (as well as most other MMO games)

[PacoDeTaco]

Yes, you need IE in order to run Ragnarok (as well as most other MMO games)

And what did I have to do in order to get IE back on my computer?