37 replies to this topic

[zanzibar462013]

Good day sir GM Oda.. 

good day.. respectfully and humblely i message to you.. i regret to inform you that i my account was hacked and my items are gone.. i do hope you can consider my message and help me.. i just want to recover my lost items. i do know what items are lost .. please help me GM thank you

[Aizenath]

Did you send a ticket to warpportal support?

[ChakriGuard]

I'm seeing Cinnamon stalking this thread already. Stop stalking and do something already lel

[VModCinnamon]

Hello sluj99,

For hacking incidents please submit a support ticket. In the ticket make sure to explain what you think has happened, the staff should be able to assist accordingly.

 

To keep a good track of tickets, it is preferred to have a WP support account, learn how to create a support account and send tickets here.

[zanzibar462013]

i cant access my warpotal support account,, i already forgot my ID and my email here please help me vmod cinnamon T_T

 

[VModCinnamon]

You can create a new support account for now, retrieving password for the old may take a bit of time.

Note: To retrieve login for a support account sending in a separate ticket is required.

[zanzibar462013]

can i use new warportal support account even in diffrent email that is not used for the said account ??

[VModCinnamon]

For the registration it should be fine, but in the ticket make sure to fill in the necessary information for your account ID/email.

[zanzibar462013]

i cant see my previous posted ticket...

[VModCinnamon]

To view older tickets please read the support article here. If the View Tickets button is not available then make sure the new support account is verified. Let us know if you are still having issues with the support account.

[zanzibar462013]

im trying to verify buy its not sending on my email i used.. i cant see my ticket

[VModCinnamon]

Did you check spam/junk folder? What kind of email are you using? (please don't type the full email here just the provider name).

[zanzibar462013]

yup i do double check it already.. im using a yahoo account


theres an asterisk in line with email account i dont know what it means

Edited by VModCinnamon, 01 December 2016 - 04:01 AM.
Merged post

[VModCinnamon]

Can we have a screenshot please? Use imgur or tinypic to host the screenshot.

 

Other Suggestions:

• Test the new support account if you can login with it or not. If the page returns an error message then please state so in your next reply.
• Try another web browser: Firefox, Chrome, Edge, IE, etc.
• Try another email provider: Gmail or Hotmail.

[zanzibar462013]

ok i will update you later vmod cinnamon please dont hang me on this i really need to get my items back T_T thanks


vmod cinnamon thanks its ok now. i used diffrent email i use gmail rather yahoo.. i will proceed my ticket now.. and one more thing can i change my email of my wp account. i cant open my yahoo account i used to this one

Edited by VModCinnamon, 01 December 2016 - 04:02 AM.
Merged post

[VModCinnamon]

If your Yahoo account is no longer accessible then yes, it should be possible to email change.

See this support article [Changing the Registered WP Account Email].

[zanzibar462013]

thanks vmond.. and how bout my lost items?

[VModCinnamon]

That's something to deal with over the ticket system, be patient till a GM investigates and responds to you, good luck.

[zanzibar462013]

what particular section of ticket should i file for this change email?


on what department specificaly

Edited by VModCinnamon, 01 December 2016 - 04:03 AM.
Merged post, now thread looks nicer :)

[VModCinnamon]

Warpportal website issues.

[zanzibar462013]

thanks and God bless you vmod cinammon

[zanzibar462013]

New WarpPortal Email Address: (this email address CANNOT be registered to the WarpPortal already, or the request will be denied) GM what does this means

[VModCinnamon]

New WarpPortal Email Address: (this email address CANNOT be registered to the WarpPortal already, or the request will be denied) GM what does this means

 

It means you can't use the same (old inactive email), so the new Warpportal Email address must be new and different than the old.

[zanzibar462013]

vmod cinnamon .. i already filed a list of items that was hacked.. until now GMs dont read it please help me T_T

[VModCinnamon]

Please be patient a little while.