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Ticket System to Play Doram? Good Luck!


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#1 RieshaValentine

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Posted 16 February 2017 - 07:55 PM

loL so the moment the server went up i did create a DOram on my secondary account and submitted a ticket about 5 Hours ago~

drive my daughter to school
Went to the mall to pickup up some supplies
and now back home @__@ and ticket still had no reply...

So so so so so so... if the system works like this GOOD LUCK TO ALL OF US who have 12+ characters on our main accounts!

i just remembered that i have Filed Ticket that still in queue for over a year loL 
 


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#2 PervySageMarty

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Posted 16 February 2017 - 07:59 PM

Not to be standing on the GM/CM's side on this but you arent the only person to send in a ticket, for all you know there may be another 50 people in front of you who have submitted it before yours got through.


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#3 SeikenDensetsu

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Posted 16 February 2017 - 07:59 PM

if you put a ticket in and want a reply and solution in 5 hours, you have the problem.


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#4 Xellie

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Posted 16 February 2017 - 08:02 PM

It's normally more like 3 days for a reply


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#5 Kisats05

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Posted 16 February 2017 - 08:07 PM

It's normally more like 3 days for a reply

 

True. Or maybe a week :heh: If they haven't replied after 3 days, I usually send a follow up regarding my ticket tho.


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#6 RieshaValentine

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Posted 16 February 2017 - 08:20 PM

ohhh i thought that they had put a special team for this kind of occasion! since the issues are focused to the migrated accounts having problems on creating a Doram Char.. if so the process of ticket will go as usual then its a GOOD LUCK then @__@ its like a roulette either your tickets gets a reply on the minimum day or not or maybe never...

loL%20x.png
preparedness bruhh preparedness @___@


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#7 ShinobiEX3

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Posted 16 February 2017 - 08:29 PM

Good Luck


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#8 RieshaValentine

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Posted 16 February 2017 - 08:35 PM

Good Luck

LuL 

anyways as a working player bruhh this weekend will be the best time to grind that little pussycat!

But if LUCK is not on my Side then it'll be next weekend again loL 


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#9 NoDice

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Posted 16 February 2017 - 08:40 PM

Do you happen to have a screenshot of the sprite error on the account? Thor players had this issue where some headgears caused their characters to disconnect upon login. Those items would have to be deleted in order to allow you to access said character.


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#10 Rapralph

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Posted 16 February 2017 - 11:22 PM

so do you think that reading lots of tickets and giving actions on a ticket  only takes a minute?
They are still human lol.

Or maybe they are lack of man power.


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#11 FreecsBourne

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Posted 16 February 2017 - 11:52 PM

Burn the Excitement that's the Goal tehehehe

maybe the ticketing system is receiving hundreds of ticket each day! and there is only one person available to check those tickets...

but wait given to the current population of the servers hmmm :hmm:  :hmm:  :hmm:  :hmm:  



 


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#12 yamasakai90

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Posted 17 February 2017 - 06:48 AM

I put up my ticket to transfer my doram from account 1 to account 2 and the char name. Put it when server is up as well.. I think its 15 hours since then. My doram is already in my main account.. wee.

 

This was even faster than my VAS request that took half a day longer.


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#13 sara

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Posted 17 February 2017 - 09:14 AM

I put in my ticket at about 10pm last night and it was transferred at about 2:30am...I think that's a pretty fast response time! (Or maybe they noticed all the money I was spending on the game and expedited my ticket? Lol...)
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#14 Darksorrow1234

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Posted 17 February 2017 - 01:16 PM

same here. my request to transfer a doram to gen account has been granted within 12 hours  :p_love:


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#15 RieshaValentine

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Posted 17 February 2017 - 08:20 PM

mine was granted as well @___@ sorry for my RANT its just that pussycat is so fluffy  :heh:  :heh:  :heh: 

 


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#16 ShinobiEX3

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Posted 18 February 2017 - 12:08 PM

so do you think that reading lots of tickets and giving actions on a ticket  only takes a minute?
They are still human lol.
Or maybe they are lack of man power.


Yea for 1 year+ they haven't answered a ticket lmao. They need to hire someone or a animal just to hit enter -.-
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#17 Zander

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Posted 18 February 2017 - 04:47 PM

I did mine today and in an hour it got transfered in my main account.
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