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Doram Transfers


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#1 KriticalAssassin

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Posted 17 February 2017 - 09:11 AM

So, I have 27 characters on my main and requested a Doram be moved to it and to move out another character since they can't go over 27, and they said they could only put the doram on my main account if I delete a character and they won't just swap it with one of my other characters...

 

"However, upon checking, I have found that your character slots are full (27/27). Please be reminded that we cannot go over the 27 character limit and we do not process swapping out character to another account. If you wish to have your Doram transferred to this account, I suggest that you free up a slot in that account by deleting one character."

 

Just an FYI for anyone else at 27 characters


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#2 Campitor

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Posted 17 February 2017 - 09:13 AM

I will talk to warnhal PM me your ticket number. He sets policy but that seems.. off.


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#3 KriticalAssassin

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Posted 17 February 2017 - 09:27 AM

I will talk to warnhal PM me your ticket number. He sets policy but that seems.. off.

 

PM'd
 


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#4 TheQuietStorm

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Posted 17 February 2017 - 10:49 AM

How long on ticket times on this doram move request?

 

or should i ask whats the avarage time these days for the GMs to respond to tickets?


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#5 VModCinnamon

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Posted 17 February 2017 - 10:56 AM

It really depends if something big is happening and the type of request sent, for the Doram move I have seen reports getting the transfer done within the same day.


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#6 Ryviux

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Posted 17 February 2017 - 11:11 AM

so as long as my acct has less then 27 characters. i can have a doram transfer in 1time free of charge form a related game acct.


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#7 SeikenDensetsu

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Posted 17 February 2017 - 02:09 PM

Cinnamon that affects me too, if you could post what actually happens after the higher ups get involved it would benefit a lot of long standing players with 27 chars.

 

Thank you ~


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#8 Myzery

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Posted 17 February 2017 - 02:27 PM

I ended up deleting a character and it went through fine. It was a character I had for like 9 years but I assumed we had to delete.


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#9 parotonon

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Posted 17 February 2017 - 03:19 PM

^Too bad.. I'm on the same boat as you but I raised a ticket. .And it doesnt look good
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#10 VModCinnamon

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Posted 17 February 2017 - 03:40 PM

Cinnamon that affects me too, if you could post what actually happens after the higher ups get involved it would benefit a lot of long standing players with 27 chars.

 

Thank you ~

 

 

27 is the limit. There must be at least 1 free slot else the Doram transfer cannot happen, so you have a choice to either: delete one character out of the 27 or move the character with VAS to another ID then request the transfer.

 

The least option would be creating a fresh account and that's out of charge.


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#11 parotonon

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Posted 17 February 2017 - 03:57 PM

Have an idea. Delete characters now to make way for Doram slot, then later request for restoration of deleted characters.. goodluck
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#12 Nine

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Posted 17 February 2017 - 11:53 PM

I don't understand why the limit can't be increased from 27. Didn't pRO players have like 36 characters for one account in the server merge to iRO Thor?


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#13 TheQuietStorm

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Posted 20 February 2017 - 10:52 AM

It really depends if something big is happening and the type of request sent, for the Doram move I have seen reports getting the transfer done within the same day.

 

 

Is it smart to send the ticketnumber to a specific GM so that they can pow-pow these requests?  since my poor little doram is still sat very sad on some non-vip account instead of my main vipped account...?


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#14 beaupoem

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Posted 20 February 2017 - 12:04 PM

how long has it been? mine took 1.5 days. it really shouldn't take that long
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#15 VModCinnamon

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Posted 20 February 2017 - 02:06 PM

Is it smart to send the ticketnumber to a specific GM so that they can pow-pow these requests?  since my poor little doram is still sat very sad on some non-vip account instead of my main vipped account...?

 

 

When did you send the ticket? It shouldn't take an awful long time but weekend happened so that might add.


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#16 beaupoem

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Posted 20 February 2017 - 03:02 PM

i sent mine Sat night and got it completed around 4am today, so there are definitely people working on the transfers over the weekend


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#17 markoh1988

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Posted 20 February 2017 - 03:12 PM

Im on 14 slot... customer service dept say I need to use VAS(Pay for it). Campitor what is this double standard? Can you assist?
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#18 OrochiKusanagi

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Posted 20 February 2017 - 03:39 PM

I've been waiting too.


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#19 VModCinnamon

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Posted 20 February 2017 - 04:46 PM

Im on 14 slot... customer service dept say I need to use VAS(Pay for it). Campitor what is this double standard? Can you assist?

 

Did you request a free transfer beforehand? The staff will only conduct 1 free transfer for a Doram per WP account within the same WP account, the next ones will require VAS. If this is not the case please PM me that ticket number.


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#20 TheQuietStorm

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Posted 20 February 2017 - 09:16 PM

When did you send the ticket? It shouldn't take an awful long time but weekend happened so that might add.

 

17th of februari  round 6pm Dutch time, which is PST 10AM on that friday.

 

Now its tuesday... 7am..., which is PST 11pm on the monday.

 

*taps foot impatiently* 


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