3 replies to this topic

[5088150402171330100]

Greetings:

 

Whenever i am in the game, every 15 to 30 minutes i get kicked out of the game with this message:

 

"can´t connect to server, please try again later"

 

I keep on getting this error again and again. I can't play like this.

 

i am a SIN level 40 and guild master. My character name is "sbalvardian"

 

Please can you help me fix this problem?

 

I attach a link from screenshot of the message.

 

Hoping to get reply, thanks in advance......

 

Diego Sheen

 

https://steamuserimages-a.akamaihd.net/ugc/155779122765071756/6AF644E857C5133427B58B061312F3963C95FED2/

 

 

[mscocca]

Hello 5088150402171330100,

I'm sorry what this issue you have been experiencing! Just to make sure, are you using any 3rd Party Application not allowed by the game? Fyi, 3rd Party Applications such as Cheat Engine, Speedhack, Jitbit Macro Recorder and other applications are currently banned from game and will make players disconnect. If that's the case, please stop launching those applications while playing! (I don't think that's the case because there's no F2F error code in the chat) 

Anyway! For a proper help, please visit this link https://support.warpportal.com and send a ticket to Warp Portal's support team. You are not needed to register on that website but sure that if you register you can check the replies of Support Team in a faster way!

Good luck!   

[5088150402171330100]

Greetings mscocca:

 

I sent a ticket on which they asked me to provide some information, i'm waiting for their answer on this issue.

 

in the meantime, i was hoping that maybe you could also have a look at it? they asked me for a tracert.

 

here it is:

 

IP ADRESS: 192.168.0.105

 

DATE AND TIME: 31/3/2017 - 11:19 

 

TIME ZONE: GTM-5

 

TRACERT:

 

Microsoft Windows [Versión 6.1.7601]

Copyright © 2009 Microsoft Corporation. Reservados todos los derechos.

 

C:\Users\catherine>tracert playragnarok2.com

 

Traza a la dirección playragnarok2.com [128.241.93.13]

sobre un máximo de 30 saltos:

 

  1     1 ms    <1 ms    <1 ms  192.168.100.1

  2     8 ms     5 ms     4 ms  172.17.255.71

  3     7 ms    28 ms     6 ms  10.0.0.1

  4     9 ms    64 ms    16 ms  192.168.254.1

  5     *        *        *     Tiempo de espera agotado para esta solicitud.

  6    67 ms    17 ms    18 ms  190.222.3.65

  7   177 ms   186 ms   150 ms  *.dragon-saga.net [128.241.93.13]

 

Traza completa

 

Maybe you know some of this technic stuff....might be able to tll em what's going on? i'd really apreciate it

 

thanks in advance... Diego Sheen

 

[5088150402171330100]

Hello 5088150402171330100,

I'm sorry what this issue you have been experiencing! Just to make sure, are you using any 3rd Party Application not allowed by the game? Fyi, 3rd Party Applications such as Cheat Engine, Speedhack, Jitbit Macro Recorder and other applications are currently banned from game and will make players disconnect. If that's the case, please stop launching those applications while playing! (I don't think that's the case because there's no F2F error code in the chat) 

Anyway! For a proper help, please visit this link https://support.warpportal.com and send a ticket to Warp Portal's support team. You are not needed to register on that website but sure that if you register you can check the replies of Support Team in a faster way!

Good luck!   

 

Greetings mscocca:

 

I sent a ticket on which they asked me to provide some information, i'm waiting for their answer on this issue.

 

in the meantime, i was hoping that maybe you could also have a look at it? they asked me for a tracert.

 

here it is:

 

IP ADRESS: 192.168.0.105

 

DATE AND TIME: 31/3/2017 - 11:19 

 

TIME ZONE: GTM-5

 

TRACERT:

 

Microsoft Windows [Versión 6.1.7601]

Copyright © 2009 Microsoft Corporation. Reservados todos los derechos.

 

C:\Users\catherine>tracert playragnarok2.com

 

Traza a la dirección playragnarok2.com [128.241.93.13]

sobre un máximo de 30 saltos:

 

  1     1 ms    <1 ms    <1 ms  192.168.100.1

  2     8 ms     5 ms     4 ms  172.17.255.71

  3     7 ms    28 ms     6 ms  10.0.0.1

  4     9 ms    64 ms    16 ms  192.168.254.1

  5     *        *        *     Tiempo de espera agotado para esta solicitud.

  6    67 ms    17 ms    18 ms  190.222.3.65

  7   177 ms   186 ms   150 ms  *.dragon-saga.net [128.241.93.13]

 

Traza completa

 

Maybe you know some of this technic stuff....might be able to tll em what's going on? i'd really apreciate it

 

thanks in advance... Diego Sheen