7 replies to this topic

[Trixdee]

I get this error when I try to go to the section powerup to buy WPE , anything that might help with this?

 

[VModCinnamon]

Hey there, try the following:

• Disable any Adblock addon.
• Clear your browser cache folder.
• Try a different web browser.
• Use another device.

If that didn't work please send a ticket to the payment department, your account might be blocked temporarily from making any purchases.

[Trixdee]

Thanks so much for ur reply but none of that helped. Could it be a billing issue because my acct was dormant for some time? 

[ZeroTigress]

Inactivity shouldn't be considered at all for account status. Plenty of accounts go inactive and active again without affecting billing.

[VModCinnamon]

Thanks so much for ur reply but none of that helped. Could it be a billing issue because my acct was dormant for some time? 

 

Have you changed your geographical location from that time? Drastic IP changes could trigger it, I have also heard going inactive for a lengthy time may lock the payment option.

 

Since non worked your only option is to submit a support ticket to the Payment and Billing department. 

Make sure to state the error message clearly and what you have tried so far, mention of account inactivity might be helpful.

[Trixdee]

Would an ISP change change my IP?

[VModCinnamon]

Most likely, yes.

[mbahlorong]

same here and no one reply my ticket

this make me sick